Cross-Functional Operations Coordinator I

Southern New Hampshire University; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a Cross-Functional Operations Coordinator I to join their dynamic team. This role focuses on supporting the Operations team within the Office of The University Registrar, ensuring efficient functioning and a learner-first customer service approach. The ideal candidate will thrive in a collaborative environment, addressing registrar-related inquiries and implementing process improvements. With remote work options available in approved states, this position offers a unique opportunity to contribute to a mission-driven organization dedicated to transforming lives through education.

Benefits

High-quality health insurance

Dental and vision plans

Paid time off

Retirement plans

Tuition reimbursement

Parental leave

Mental health resources

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of customer service experience preferred.

Responsibilities

• Serve as primary contact for registrar-related inquiries.
• Manage inquiries using SNHU Service Portal and Salesforce CRM.
• Assist with office management tasks and support registrar teams.

Skills

Customer Service

Interpersonal Skills

Critical Thinking

Detail-oriented

Education

Bachelor's Degree

Equivalent Experience

Tools

Salesforce CRM

SNHU Service Portal

Job description

Job Description

Southern New Hampshire University is a team of innovators, world changers, and individuals committed to progress with purpose. Since 1932, our people-centered strategy has defined us, helping us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is supported by talented individuals with diverse industry experience, backgrounds, and skills. We are now looking to expand our reach, and we need you.

Work Location and Requirements

SNHU offers remote work options in specific states, including Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Remote employees must have reliable internet access and a dedicated workspace free of distractions. Residing and working from an approved state is required.

The Opportunity

We are seeking a collaborative team player for the role of Cross-Functional Operations Coordinator I in the Office of The University Registrar. This role involves supporting the Operations team to ensure efficient functioning, particularly during peak times, maintaining a learner-first customer service approach. The coordinator will report to the Associate Director of AQAS Operations and can work remotely within approved states.

Key Responsibilities

• Serve as the primary contact for registrar-related inquiries via phone, supporting students, faculty, and staff.
• Manage and distribute inquiries using platforms like SNHU Service Portal and Salesforce CRM 'Unify.'
• Share knowledge of registrar responsibilities, policies, and procedures.
• Address topics such as calendars, grades, registration, enrollment, transfer credits, program modifications, evaluations, graduation, and commencement.
• Ensure accuracy of information and adherence to university procedures.
• Use available resources and technology to provide accurate records and enhance student experience.
• Identify and implement process improvements.
• Assist with office management tasks, including supplies and scheduling.
• Stay updated on procedural, process, and policy changes affecting registrar functions.
• Maintain G2P documentation and provide training for phone coverage.
• Support registrar teams with projects and data entry.
• Perform commencement-related duties and other responsibilities as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 3 years of customer service experience.
• Experience with customer-facing systems and technologies.
• Detail-oriented with strong interpersonal and critical thinking skills.
• Ability to prioritize, perform under pressure, and work collaboratively in a team.

Compensation and Benefits

The hourly pay range is $16.94 - $27.11, with a target range of $18.72 - $25.32, based on experience and qualifications.

Benefits include high-quality health insurance, dental and vision plans, paid time off, retirement plans, tuition reimbursement, parental leave, and mental health resources.