Operations Coordinator

RiseMe; Sacramento (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

Community HealthWorks is seeking an Operations Coordinator to keep offices, residential units, and spaces running smoothly. You will manage service requests, coordinate vendors, track projects, and maintain operational records, while supporting events and day-to-day activities with practical, calm, and service-oriented assistance.

Under the Operations Manager, you’ll troubleshoot basic IT issues, prep devices, arrange site access, and help prepare sites for new employees or meetings.

Qualifications

• Experience coordinating facilities, IT equipment, and vendor services.
• Ability to troubleshoot basic IT issues and prepare devices.
• Strong documentation and project-tracking skills.

Responsibilities

• Coordinate day-to-day operations at multiple sites and spaces.
• Coordinate routine maintenance and larger projects involving building systems.
• Receive and clarify service needs, arrange site access, track progress, and confirm completion.
• Identify and monitor site supply, furniture, and equipment needs within budgets.
• Assist with office setup, moving, and arranging furniture or equipment.
• Observe safety concerns and escalate issues beyond authority.
• Troubleshoot basic IT issues and device setups.
• Distribute and track laptops, phones, and equipment.
• Document issues, steps taken, and resolutions.
• Coordinate with IT vendors for advanced support.
• Protect confidential information and follow data security rules.
• Maintain procedures, inventories, and project trackers.
• Identify problems and recommend improvements.
• Learn and apply updated tools and systems.
• Support events and organization-wide activities.

Skills

Coordination

Vendor coordination

IT support

Documentation

Project tracking

Facilities coordination

Problem solving

Job description

Description

FLSA Status: Full-time, Non-Exempt

Location: Sacramento, CA (On-Site Position - Not Remote)

Compensation: $25.00-$31.00 per hour

Post Date: September 23, 2026

Close Date: October 7, 2026

Report to: Operations Manager

About Community HealthWorks

Community HealthWorks (CoHeWo) advances community, social, and economic health - one person at a time. Our teams help individuals and families access health coverage, care, housing support, and community services. The Operations team creates and maintains the physical, technological, and administrative infrastructure that allows this work to happen safely and consistently.

Position Summary

The Operations Coordinator helps keep CoHeWo’s offices, residential units, community spaces, equipment, and day-to-day operational systems working effectively. Under the direction of the Operations Manager, the Coordinator manages service requests, coordinates vendors and property maintenance, tracks projects, maintains operational records, supports events, and provides responsive assistance to employees across the organization.

This is a hands‑on coordination role. The work includes both computer‑based tasks and physical setup, such as preparing devices, troubleshooting basic technology issues, replacing equipment, assembling or moving furniture, organizing workspaces, and helping prepare sites for new employees, meetings, events, or changing operational needs.

The Operations Coordinator does not have a formal supervisory authority. The role works closely with the Operations Manager, administrative staff, program teams, organizational leaders, property contacts, and external vendors. Assignments may change as sites, systems, projects, and organizational needs evolve.

What This Work Looks Like

Operations work rarely follows a single predictable sequence. A planned project may be interrupted by an internet outage, equipment failure, building issue, urgent supply request, or a site that needs to be prepared for a meeting or new employee. The Coordinator must assess what is urgent, communicate realistic timelines, complete what can be handled directly, and involve the Operations Manager or the appropriate vendor when needed.

The role requires strong follow‑through. Coordinating a repair or technology request may involve gathering details, troubleshooting, contacting a vendor, arranging access, tracking costs, updating the requester, confirming that the work was completed, and documenting the resolution.

Employees rely on Operations for practical help, sometimes when they are frustrated or unable to continue their work. The Coordinator is expected to remain calm, respectful, and service‑oriented while maintaining appropriate boundaries and being clear about what can be resolved immediately, what requires approval, and what must be escalated.

A Day in the Life

You may begin the day reviewing operations requests, confirming priorities with the Operations Manager, and coordinating access for a maintenance vendor. You might then set up a laptop and mobile phone for a new employee, troubleshoot a connectivity or printer issue, document the steps taken, and coordinate advanced support with the IT vendor.

Later, you may order supplies, compare a quote with the approved budget, update a project tracker, inspect a site concern, assemble or rearrange furniture, prepare equipment for an event, or follow up with staff to confirm that a request was resolved. The specific mix of desk‑based, site‑based, technical, and physical work changes from day to day.

What You’ll Do

Facilities and property coordination

• Help coordinate day‑to‑day operations at CoHeWo-owned or leased offices, residential housing units, community meeting spaces, and other assigned locations.
• Coordinate routine maintenance and larger projects involving HVAC, plumbing, roofing, cleaning, access, alarms, security, and other building systems.
• Receive and clarify service needs, communicate with vendors and staff, arrange site access, track progress, and confirm completion.
• Identify site supply, furniture, and equipment needs; obtain information or quotes; and monitor purchases within approved budgets and procedures.
• Assist with physical office setup, including moving, assembling, and arranging furniture or equipment for new spaces, employee workstations, events, or operational needs.
• Observe site conditions and promptly communicate safety concerns, property damage, security issues, or work that exceeds the role’s authority or technical ability.

Technology and equipment support

• Troubleshoot basic IT issues, including device setup, connectivity problems, equipment replacement, and common employee questions.
• Prepare, distribute, retrieve, organize, and track assigned laptops, mobile phones, accessories, printers, and other equipment.
• Document the issue, troubleshooting completed, equipment affected, and resolution or next step.
• Coordinate with IT vendors, internal staff, or other technical resources when an issue requires advanced access, specialized knowledge, repair, or replacement approval.
• Protect confidential information and follow organizational requirements for device handling, account access, data security, and disposal or return of equipment.

Projects, documentation, and continuous improvement

• Coordinate assigned project tasks, timelines, communications, documentation, purchases, and follow‑up.
• Maintain clear and accurate procedures, inventories, vendor information, site records, project trackers, and other operations documentation.
• Track relevant expenses and supporting records, identify potential budget or timeline concerns, and bring them to the Operations Manager.
• Identify recurring problems, service gaps, or inefficient processes and recommend practical improvements.
• Learn and apply updated tools, systems, equipment, and technology as organizational needs and industry practices change.

Events and organization-wide support

• Assist with planning, organizing, setup, breakdown, supplies, equipment, and logistics for meetings, staff training, conferences, employee engagement activities, and community events.
• Provide responsive operational support to employees, leaders, programs, IT resources, and administrative staff.
• Communicate status, delays, risks, and completed work clearly to requesters and the Operations Manager.
• Work respectfully with coworkers, residents, clients, partners, government agencies, community‑based organizations, property contacts, and vendors.
• Participate in required training and support other related operational duties as assigned.

What Success Looks Like

• Employees receive timely acknowledgment, clear updates, and practical support for operations and basic technology needs.
• Properties, workspaces, equipment, and events are prepared safely and according to the agreed scope and timeline.
• Maintenance, technology, and vendor issues are documented, tracked, escalated appropriately, and followed through to resolution.
• Project records, inventories, procedures, purchases, and supporting documentation are accurate and current.
• The Coordinator distinguishes between work they can complete, work requiring approval, and work requiring specialized vendor or technical support.
• Recurring issues and opportunities for improvement are brought to the Operations Manager with useful context and possible next steps.

What Can Be Challenging About This Work

Priorities can change quickly. Several sites or employees may need support at the same time, and not every repair, delivery, approval, or vendor response is within the Coordinator’s control. The role requires clear communication, organized follow‑up, and comfort working through incomplete information without overpromising.

Some work is physically active