Operations Coordinator

Fleetrock, LLC; Quakertown (Bucks County); On-site; USD 34,000 - 48,000; Full time

Job summary

Fleetrock seeks a Scheduling Coordinator to handle calls from customers and vendors, ensure resolution per guidelines, and support our service process. You will contribute to a best-in-class customer experience by making quick, accurate decisions and coordinating with the vendor network.

Training will be provided for tasks such as reviewing invoices for cost savings, scheduling maintenance, and issuing approvals. Strong computer skills with Word, Excel, and Outlook are required.

Qualifications

• At least 1 year experience in customer service.
• Excellent customer service skills.
• Must have great attention to detail.

Responsibilities

• Reviewing Estimates and Invoices for cost savings, warranty as appropriate.
• Scheduling Preventative Maintenance for small, medium, and heavy-duty equipment.
• Overseeing the work of service providers to ensure accurate and timely repairs.
• Issuing PO numbers and approvals.
• Vendor optimization.
• Align Vendor costs when on-boarding new vendors.
• Demonstrate excellent customer service skills in speaking with customer and vendor network.
• Proficiency with computers including Microsoft Word, Excel, Outlook required.
• Proficiency with computers and the ability to multi-task as needed.

Skills

Customer service

Attention to detail

Multitasking

Communication

Tools

Microsoft Word

Excel

Outlook

Job description

Who We Are

Fleetrock is one of the fastest growing fleet management software companies in the industry. Helping to fuel our growth is an innovative technology platform and customized fleet solutions. Our Customers reduce costs and create efficiencies, and we have seen significant growth as a result.

Who You Are

HIGH ENERGY PROBLEM SOLVERS NEEDED! We are seeking energetic and reliable professionals to join our team of Scheduling Coordinators. The successful candidate will be responsible for answering incoming calls from our customers and vendors while utilizing company guidelines for complete resolution.

Our Scheduling Coordinators play an important role in executing our service process and delivering a best-in-class customer experience, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

What You'll Do

Training will be provided for the following tasks:

• Reviewing Estimates and Invoices for cost savings, warranty as appropriate.
• Scheduling Preventative Maintenance for small, medium, and heavy-duty equipment.
• Overseeing the work of service providers to ensure accurate and timely repairs.
• Issuing PO numbers and approvals.
• Vendor optimization.
• Align Vendor costs when on-boarding new vendors.
• Demonstrate excellent customer service skills in speaking with customer and vendor network.
• Proficiency with computers including Microsoft Word, Excel, Outlook required.
• Proficiency with computers and the ability to multi-task as needed.

What You Bring

Required experience:

• At least 1 year experience in customer service.
• Excellent customer service skills.
• Must have great attention to detail.