Operations Coordinator

Broome Street Academy; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Broome Street Academy in New York City seeks an Operations Coordinator to lead non‑academic functions, ensuring a welcoming main office and managing compliance, logistics, and purchasing systems that power the school.

You will coordinate daily operations, support staff onboarding, track attendance and payroll inputs, and oversee events, field trips, and meals in partnership with The Door. This role partners with the Director of Operations to stabilize operations during a turnaround.

Qualifications

• Bachelor's degree in a related field or equivalent professional experience.
• Proven track record establishing, organizing, and maintaining complex tracking systems (purchasing trackers, inventory, compliance).
• Exceptional written and oral communication, delivering high-quality customer service to students, families, and staff.
• Proficiency with NYCDOE systems, specifically ATS for tracking enrollment, discharges, and attendance.

Responsibilities

• Oversees daily main office operations, ensuring a welcoming environment and excellent customer service for students, families, and staff.
• Partners with Admissions & Parent Coordinator on student recruitment and enrollment; assists Director of Operations with onboarding new staff.
• Monitors staff attendance and inputs time/attendance data for payroll processing.
• Manages operational, logistical, and catering support for school activities and events.
• Oversees spaces, coordinates with facilities for cleanliness, and submits facility work orders.
• Manages enrollment, discharges, and daily attendance per NYC guidelines using ATS.
• Secures returning student records with FERPA compliance.
• Manages distribution and reporting of OPT/OMNY transit cards.
• Supports emergency compliance readiness including drills.
• Prepares purchase orders, processes invoices, and maintains vendor files per fiscal policies.
• Creates purchasing trackers and oversees inventory distribution and procurement via NYSTL/FAMIS.

Skills

Operations management

Logistics

Vendor relations

Communication

Education

Bachelor’s degree in related field

Tools

ATS (Automated Tracking System)

Job description

Job Details: Job Location: 555 Broome Street - New York, NY 10013, Salary Range: $60,000.00 - $75,000.00 Salary, Job Shift: Day, The School

As New York City’s only charter high school that is both a transfer school and a fully embedded community school in partnership with The Door. BSA serves over-age, under-credited students who deserve rigorous academic pathways alongside comprehensive wraparound support. The Operations Coordinator will serve as the dynamic leader of our non-academic functions, ensuring a welcoming main office experience while managing the critical compliance, logistical, and purchasing systems that power BSA.

The Moment

BSA stands at a pivotal inflection point and is focused on resetting academic expectations. We are in an active turnaround phase focused on stabilization, systems-building, and cultural reset. Our Operations Coordinator will be a responsible member of a dedicated team focused on systems that are compliant, welcoming, and operationally seamless. Together, we have a powerful opportunity to transform BSA for the students and families we serve.

The Opportunity

• Build. Establish, organize, and maintain highly efficient school supply, purchasing, and tracker systems that keep the school's nonacademic resources seamless and within budget.
• Lead. Coordinate daily main office operations, manage staffing needs, and ensure a highly welcoming and supportive environment for students, families, and visitors.
• Reimagine. Create innovative, streamlined logistics for school trips and events, demonstrating how seamless behind-the-scenes support enriches the community school experience.
• Integrate. Align compliance efforts with school-wide safety and student records standards, working closely with NYC and Charter agencies to keep the school fully prepared and compliant.
• Transform. Partner closely with the Director of Operations to drive a successful organizational turnaround, turning operational challenges into structured, repeatable successes.

Core Responsibilities

Main Office Administration & School Culture Support

• Oversees daily main office operations, ensuring a welcoming environment and exceptional customer service delivery for students, families, and staff.
• Partner with the Admissions & Parent Coordinator on student recruitment and enrollment and assist the Director of Operations with new staff onboarding.
• Monitors staff attendance and accurately inputs time and attendance data to ensure efficient payroll processing.
• Manages operational, logistical, and catering support for school activities and special events (recesses, graduation, parent-caregiver conferences, and fundraisers).
• Oversees common spaces, coordinates with facilities staff to ensure cleanliness, and submits facility work orders as needed.

NYC & Charter Compliance & Student Records

• Manages official enrollment, discharges, and student daily attendance according to NYC guidelines utilizing ATS.
• Collects and secures all returning student records (including medical forms, state immunization compliance, media consents, and blue cards) ensuring strict alignment with FERPA guidelines.
• Manages the distribution, tracking, and reporting of OPT/ATS OMNY Cards and single-trip transit cards.
• Supports the Director of Operations in executing emergency compliance readiness, including Evacuation, Shelter-In, and Lockdown drills.

Logistics, Purchasing & Vendor Relations

• Prepares purchasing orders, processes invoices/RFPs in a timely manner, and maintains vendor files in strict accordance with fiscal policies.
• Creates and oversees purchasing trackers to closely monitor active spending against the school's budget.
• Manages the school supply distribution network, inventory tracking, and places orders via the NYSTL/FAMIS procurement sites.
• Directs end-to-end operational planning for school field trips, including securing approvals, tracking permission slips, managing rosters, and coordinating transportation.
• Assists with meal count tracking and billing documentation in partnership with The Door.

What Success Looks Like in Three Years

• Fully standardized, predictable, and repeatable administrative, compliance, and purchasing workflows, turning prior operational challenges into seamless day-to-day successes.
• Achieved and maintained 100% compliance with NYC, charter, and state regulations for ATS enrollment, student records, health immunizations, and emergency readiness.
• Established a warm, highly professional, and customer-service-oriented main office experience that consistently supports students, families, and staff.
• Served as a key partner to the Director of Operations, helping stabilize the school's non-academic operations and successfully supporting the school's broader cultural and systems reset.

Qualifications and Professional Requirements

Required

• Bachelor’s degree in a related field (e.g., Business Administration, Education Administration, Public Policy) or equivalent professional experience.
• Strong, proven track record in establishing, organizing, and maintaining complex tracking systems (such as purchasing trackers, inventory systems, or compliance records).
• Exceptional written and oral communication skills, with a demonstrated ability to deliver high-quality, professional customer service to students, families, and external stakeholders.
• Proficiency with NYC Department of Education (NYCDOE) systems, specifically ATS (Automated System) for tracking student enrollment, discharges, and attendance.
• Minimum of 3–5 years of professional experience managing operations, logistics, or administration in a fast-paced, complex environment.

Preferred

• Direct experience working in an NYC charter school, NYCDOE public school, transfer school, or a non-profit organization serving over-age, under-credited youth.
• Prior experience managing student records in strict alignment with FERPA guidelines, managing immunization compliance, or coordinating OPT transit systems (OMNY Cards/single-trip cards).
• Familiarity with school fiscal policies, purchase order systems, or submitting facilities maintenance requests (such as RemedyForce).
• Prior experience operating successfully within an organization undergoing a systems turnaround, cultural reset, or rapid stabilization phase.