Operations Coordinator

MAURE; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Maure, a New York-based luxury gifting brand, is seeking an Operations Coordinator to own the end-to-end product flow from purchase order to arrival. You will also manage the customer relationship after orders are placed, collaborating closely with the founder, e-commerce, and fulfillment teams.

This role covers manufacturing, purchasing, shipments, inventory, wholesale support, and custom orders, requiring strong organizational skills and a proactive mindset to keep processes running smoothly.

Qualifications

• Two to four years coordinating operations or logistics for a physical product business.
• Hands-on experience with shipments coming in from overseas and the customs paperwork involved.
• Confident in Shopify across orders, inventory and product setup.
• Experience handling customer emails with clear, warm, and timely responses.
• Highly organized and able to manage several moving pieces at once.

Responsibilities

• Issue purchase orders to manufacturers and keep them accurate.
• Coordinate communications with manufacturers through production timelines and approvals.
• Track production to completion and keep stakeholders informed about timing.
• Coordinate freight with the forwarder and ensure complete customs paperwork.
• Manage inventory, create new product codes, and set up data for inventory systems.
• Support wholesale accounts and orders from receipt to fulfillment, including special requirements.
• Oversee custom and corporate gifting orders end to end, ensuring deadlines are met.
• Own the customer inbox end to end and resolve issues quickly within a clear framework.

Skills

Logistics coordination

Supplier communication

Shopify operations

Customer email handling

Multitasking

Tools

Shopify

Job description

Maure is a New York-based luxury gifting brand founded by chef Maureen Cavalieri. We sell curated gift boxes and sets alongside several hundred individual pieces across kitchen and dining, home decor, fragrance and office — some designed and produced under our own label with specialist manufacturers in Europe, most sourced from makers and artisans around the world. Customers buy a ready-made box, build their own, or order pieces individually. We sell direct to customers through our own site, and wholesale to retailers through Faire. We are a small team, which means the work is broad, visible, and moves quickly.

The role

We are looking for an Operations Coordinator to own the path our products take from purchase order to arrival, and to own the relationship our customers have with us once they have ordered.

This is a role with genuine breadth. On any given week you might be issuing a purchase order to a manufacturer in Europe, comparing freight quotes, making sure our customs broker has the documents they need, investigating why an inventory count does not reconcile, setting up a new product so it can be listed and labeled, and answering a customer who has a question about a gift they are sending. It suits someone who likes owning a whole process rather than a slice of one, and who finds satisfaction in things arriving correctly, counted accurately, and handled well.

You will work closely with our founder, our e-commerce and content lead, and our fulfillment team. You will be trained directly by the person who runs this side of the business today, and every process has been written up in detail — so you are stepping into something documented rather than being dropped in cold.

What you will own

Manufacturing and purchasing

• Issue purchase orders to our manufacturers and keep them accurate against what we actually need.
• Manage day-to-day communication with manufacturers through production — specification questions, timeline follow-up, and coordination of mockup review and approval.
• Track production to completion and keep everyone informed of timing.

Getting shipments here

• Collect shipping details from manufacturers and coordinate freight with our forwarder.
• Make sure our customs broker and carriers have complete and correct paperwork. Track shipments in transit and sort out problems before they become delays.
• Schedule delivery and get our fulfillment team ready for arrival.
• Coordinate quality control on arrival and see any damage or shortfall through to resolution with the manufacturer.

Inventory and new products

• Review inventory reports, investigate anything that doesn't add up, and approve the correction once you know what happened.
• Create new product codes and set up the data that inventory, labeling and reporting rely on.

Wholesale

• Support wholesale accounts and orders from receipt through fulfillment — coordinating inventory, shipping, customer communication and any special requirements.
• Keep wholesale stock and availability aligned with what we can actually deliver.

Custom and corporate orders

• Coordinate custom and corporate gifting orders across production, approvals, inventory and fulfillment, making sure details and deadlines are carried through correctly.
• These are often the orders that matter most to a client, so they need someone who will hold the detail.
• Own our customer inbox end to end — order changes, returns, damaged goods, missing packages, product questions and complaints, for both direct and wholesale customers.
• Resolve issues within a clear framework, so customers get answers quickly rather than waiting on approvals.
• Notice patterns. If the same product keeps arriving damaged, you are the person who spots it and says so.

What we are looking for

• Two to four years coordinating operations or logistics for a physical product business.
• Hands-on experience with shipments coming in from overseas and the customs paperwork that goes with them — you have worked with a broker or freight forwarder and know what a commercial invoice is for.
• Confident in Shopify across orders, inventory and product setup.
• You have personally handled customer emails and are good at it. Clear, warm, and quick.
• Highly organized, and comfortable holding several moving pieces at once without dropping any of them.
• Comfortable being the person in the middle between parties who don't talk to each other directly — factory, forwarder, broker, carrier, and our own team.

Helpful, but not required

• Experience with Faire or another wholesale platform.
• Background in home goods, giftware, tabletop or something similar.
• Experience at a small company where you were the one who figured things out.
• Familiarity with barcodes and UPC setup.

What success looks like

Month 1

Running our customer inbox with increasing independence, comfortable across our systems, and resolving routine issues without escalation.

Month 3

Owning inventory reporting, setting up new products end to end, and issuing purchase orders.

Month 6

Running a full production and shipping cycle yourself — purchase order through freight, customs, delivery and receiving — with support rather than supervision.

Why this role is worth your time

This role gives you the whole lifecycle of a product: a purchase order to a manufacturer in Europe, freight and customs, receiving and inventory, wholesale accounts and custom orders, and finally someone opening a gift that was chosen carefully. That breadth is unusual at this level, and it comes with real decision-making authority from the start. In a business built on gifting, making sure things arrive correctly and on time is not a back-office function — it is the product.

Maure is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. The stated salary range is a good-faith range as required under New York State law; final pay within it depends on experience.