Junior Sales & Operations Account - B2B Wholesale

ERG Media; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

ERG Media, a luxury book publisher, seeks a commercial + operations professional in the United States. You will own a portfolio of wholesale accounts, drive outreach, close orders, and coordinate warehouse fulfilment and international shipments.

You will also keep data clean, manage exports, and respond to customer inquiries. The role reports to the Sales Manager and sits at the center of a process we are actively redesigning.

Qualifications

• 1–3 years in sales, account management, or B2B/wholesale operations.
• Hands-on experience with logistics and warehouse coordination (3PLs, stock, fulfilment).
• Practical experience exporting goods internationally — customs documentation, freight forwarders, Incoterms.
• Strong written English.

Responsibilities

• Own a portfolio of narrow-liner wholesale accounts from prospecting to closing.
• Run the logistics — coordinate warehouse fulfilment so orders ship accurately and on time.
• Manage international shipping and export — prepare customs paperwork and liaise with freight forwarders and brokers.
• Keep CRM, store-finder listings, and consignment stock reporting up to date.
• Maintain courteous, proactive communication with customers and handle inquiries.
• Overlap with Central European Time business hours.
• Nice to have: Shopify B2B experience, wholesale accounting exposure, familiarity with US import/tariff rules, and language skills in Italian, German, or Japanese.

Skills

Sales & Account Management

Wholesale operations

Logistics coordination

Exporting internationally

Strong written English

Outbound outreach

Italian / German / Japanese language

Tools

CRM software

3PL coordination tools

Export paperwork systems

Job description

Who we are

ERG Media is an independent publisher of high-design luxury books, working with brands like Porsche, Grand Seiko, and Acqua di Parma. Our books sit in premium bookstores and lifestyle retailers around the world and our wholesale business is growing fast, especially in the US.

We're building a leaner, smarter B2B operation, and we need someone to help run it.

The role

This is a commercial + operations role. Half of it is owning and growing a portfolio of smaller wholesale accounts, building pipeline, running outreach, and closing orders. The other half is making the machine behind those orders work: coordinating warehouse fulfilment, managing international shipments, and keeping the export and customs process clean.

You'll report to the Sales Manager and sit at the centre of a process we're actively redesigning.

What you'll do

• Own a portfolio of narrow-liner wholesale accounts, from prospecting and outreach through to closing
• Run the logistics — coordinate with our warehouse and fulfilment partners so orders ship accurately and on time
• Manage international shipping and export — prepare and check customs paperwork, work with freight forwarders and brokers, and keep goods moving cleanly across borders
• Keep the data clean — own the CRM, the store-finder listing, and consignment stock reporting
• Keep customers happy — handle order confirmations, stock and shipping updates, and day-to-day account queries without the back-and-forth

1–3 years in sales, account management, or B2B/wholesale operations

Hands‑on experience with logistics and warehouse coordination (working with 3PLs, managing stock and fulfilment)

Practical experience exporting goods internationally — customs documentation, freight forwarders, Incoterms, commodity codes, and cross‑border duties

Strong written English

Confidence doing outbound outreach and following up like a professional

Available for overlap with Central European Time business hours

Nice to have:

• Shopify B2B experience
• Exposure to consignment or wholesale accounting
• Familiarity with US import and tariff rules
• Fluency in Italian, German, or Japanese
• Familiarity with selling premium goods to wholesale accounts