Operations Coordinator

Nbutexas; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary range

Desirable weekday schedule

Health, dental, and vision coverage

401(k) plan with company match

Company-funded life insurance

Paid vacation and sick days

Job summary

Nbutexas is seeking an Operations Coordinator to support fire alarm operations and client services. The role emphasizes accuracy, timely communication, and collaboration within a stable team.

You will manage scheduling, documentation, and rapid response coordination to ensure service quality and contract compliance for our clients in a fast-paced environment.

Qualifications

• Experience coordinating service and internal requests at a fire alarm company.
• Strong organizational and writing skills.
• Ability to handle customer communication in a professional, timely manner.
• Proficiency with email and office productivity software.

Responsibilities

• Track and address building violations, including drafting letters of correction for clients.
• Respond promptly to client emails and inquiries, resolving issues as needed.
• Prepare and follow up on service and maintenance proposals sent to customers.
• Update and maintain all maintenance contracts to ensure accuracy and compliance.
• Manage Rapid Response work, including updating zone lists, activating accounts, and handling cancellations.
• File central station monitoring changeover forms and set up NAPCO accounts.
• Take RR accounts offline if requested by customers.
• Coordinate scheduling for service and maintenance when colleagues are unavailable.
• Gather information from clients for upcoming site surveys.

Skills

Organizational skills

Writing skills

Professional communication

Email & Office software

Job description

Operations Coordinator- Fire Alarm

A respected fire alarm company is seeking an operations coordinator to play a pivotal role in supporting the team and client operations. This is an excellent opportunity for a detail-oriented professional to join a collaborative, stable team with opportunities for meaningful impact.

Operations Coordinator Benefits & Compensation

• Competitive salary range
• Desirable weekday schedule
• Health, dental, and vision coverage
• 401(k) plan with company match
• Company-funded life insurance
• Paid vacation and sick days

Operations Coordinator Requirements & Qualifications

• Experience coordinating service and internal requests at a fire alarm company
• Strong organizational and writing skills
• Ability to handle customer communication in a professional, timely manner
• Proficiency with email and office productivity software

Operations Coordinator Preferred Background & Skills

• Experience in facilities, building services, or customer support environments
• Familiarity with building maintenance contracts and account setup processes

Operations Coordinator Day-to-Day Responsibilities

• Track and address building violations, including drafting letters of correction for clients
• Respond promptly to client emails and inquiries, resolving issues as needed
• Prepare and follow up on service and maintenance proposals sent to customers
• Update and maintain all maintenance contracts to ensure accuracy and compliance
• Manage Rapid Response work, including updating zone lists, activating accounts, and handling cancellations
• File central station monitoring changeover forms and set up NAPCO accounts
• Take RR accounts offline if requested by customers
• Coordinate scheduling for service and maintenance when colleagues are unavailable
• Gather information from clients for upcoming site surveys

Join a supportive team where your attention to detail and clear communication will be valued and rewarded.