Operations Coordinator

360-Fire-; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Paid time off

Job summary

360 Fire & Flood is seeking an Operations Coordinator in Chicago to support day-to-day activities across multiple departments, ensuring efficiency and customer service excellence. You will coordinate projects, schedules, and communications, working closely with Operations, Sales, Finance, HR, and Procurement to keep workflows smooth.

Ideal candidates bring 2+ years in operations coordination, strong organizational skills, and proficiency with ERP/CRM and project management tools.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in operations coordination, project coordination, administration, or a similar role.
• Experience using ERP, CRM, or project management software is preferred.
• Experience with scheduling, procurement, inventory control, or resource planning.
• Familiarity with business reporting, KPI tracking, and operational analytics.

Responsibilities

• Coordinate daily operational activities to ensure projects, services, and business processes are completed efficiently and on schedule.
• Monitor project and operational timelines, identifying potential issues and coordinating solutions proactively.
• Collaborate with internal departments including Sales, Finance, Human Resources, Procurement, and Operations to ensure effective communication and workflow.
• Support process improvement initiatives by identifying inefficiencies and recommending solutions to enhance productivity.
• Ensure compliance with company policies, health and safety procedures, and operational standards.
• Coordinate meetings, prepare agendas, document action items, and follow up on assigned tasks.
• Perform other administrative and operational duties as assigned to support business objectives.
• Perform other duties as assigned.

Skills

Analytical thinking

Time management

Communication

Attention to detail

Problem solving

Education

High school diploma

Tools

ERP

CRM

Project management software

Job description

We are 360 Fire & Flood, a leading national disaster restoration company committed to providing comprehensive and efficient solutions to commercial and industrial clients affected by fire, water, and other disasters. With over 200 years of combined experience in the industry, our team of highly skilled experts is dedicated to restoring your property with care and precision.

As a trusted partner to many large national corporations, we understand the importance of a timely and effective response. Our round-the-clock availability ensures that we are always prepared to mitigate the impact of any disaster and restore your property to its pre-loss condition.

Our expertise lies in working closely with our clients and insurance companies to secure the best quality restoration services possible. This collaboration enables us to streamline the restoration process and minimize risk, reducing the burden on our clients. At 360 Fire & Flood, we strive to make the recovery process as smooth and seamless as possible, allowing you to focus on what matters most.

Overview

The Operations Coordinator is responsible for supporting the day-to-day operations of the business by coordinating processes, resources, and communications across multiple departments to ensure efficiency and operational excellence. This role works closely with Operations, Sales, Finance, and other internal teams to support project execution, improve workflows, and maintain high levels of customer service. Success in this position requires exceptional organizational skills, attention to detail, strong communication abilities, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities and Duties

• Coordinate daily operational activities to ensure projects, services, and business processes are completed efficiently and on schedule.
• Monitor project and operational timelines, identifying potential issues and coordinating solutions proactively.
• Collaborate with internal departments including Sales, Finance, Human Resources, Procurement, and Operations to ensure effective communication and workflow.
• Support process improvement initiatives by identifying inefficiencies and recommending solutions to enhance productivity.
• Ensure compliance with company policies, health and safety procedures, and operational standards.
• Coordinate meetings, prepare agendas, document action items, and follow up on assigned tasks.
• Perform other administrative and operational duties as assigned to support business objectives.
• Perform other duties as assigned.

Qualifications

• Education
• High school diploma or equivalent.
• Experience
• 2+ years of experience in operations coordination, project coordination, administration, or a similar role.
• Experience using ERP, CRM, or project management software is preferred.
• Experience with scheduling, procurement, inventory control, or resource planning.
• Familiarity with business reporting, KPI tracking, and operational analytics.
• Skills
• Strong analytical and problem-solving abilities with attention to detail.
• Strong organizational and time management abilities.
• Valid driver's license and willingness to travel to project sites as required.
• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance
• Paid time off

360 Fire & Flood is an Equal Opportunity Employer committed to providing a workplace free from discrimination or harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sexual orientation, marital status, veteran status, or disability status, or any other status protected by the laws or regulations in the locations where we operate.