Operations Coordinator

Career Group; Mountain View (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player in the crypto trading space is seeking an Operations Coordinator to enhance employee experience. This remote contract role focuses on managing service desk inquiries, coordinating events, and ensuring smooth operations for employee satisfaction. Your contributions will be vital in providing a first-class experience, from hotel reservations to event logistics. If you're detail-oriented and thrive in fast-paced environments, this opportunity offers a chance to make a significant impact in a dynamic team. Join a forward-thinking firm and help shape the workplace experience for employees.

Qualifications

• Background in operational support or event logistics is essential.
• Strong written and verbal communication skills are required.

Responsibilities

• Manage service desk requests and coordinate hotel rooming lists.
• Assist employees with event-related changes and logistics.

Skills

Operational Support

Event Logistics

Customer Service

Communication

Attention to Detail

Tools

JIRA

Café

Navan

Slack

Google Workspace

Project Management Tools

Job description

Our client, a leading crypto trading and investment firm, is seeking an Operations Coordinator, Employee & Workplace Experience (EWX). You will play a vital role in ensuring smooth day-to-day employee experience operations. This position focuses on managing service desk requests, coordinating hotel rooming lists, and assisting employees with event-related changes. Your efforts will contribute to providing a first-class experience for employees, supporting seamless program operations, and enhancing overall employee satisfaction.

Please note this is a 9-month, remote contract role. Pay will be $35/hr.

Key Responsibilities

• Serve as the primary contact for all Experience and Workplace (EWX) inquiries through JIRA. Track, respond to, and escalate tickets as necessary.
• Assist with on-site and off-site event planning, logistics, and experience improvements, ensuring smooth execution and high employee satisfaction.
• Act as the main point of contact for employee hotel reservations, changes, and updates.
• Manage hotel room block availability, liaise with hotels for accurate rooming lists, confirmations, and check-in processes.
• Offer high-touch assistance for employees navigating RSVP and lodging processes, addressing concerns with clear and empathetic communication.
• Maintain and update standard responses and resources for People Operations, ensuring consistency in addressing lodging and event-related questions.

Qualifications

• Background in operational support, event logistics, hotel room block management, or travel coordination.
• Proven ability to manage complex tasks and last-minute changes with attention to detail and adherence to company policies.
• Strong written and verbal communication skills with a focus on clarity, customer service, and empathy.
• Experience using JIRA, Café, Navan, Slack, Google Workspace, and project management tools.
• Ability to thrive in fast-paced environments and manage multiple priorities effectively.

Please submit your resume for immediate consideration!

Seniority level

Not Applicable

Employment type

Contract

Job function

Administrative and Project Management

Industries

Staffing and Recruiting and Technology, Information and Media