Operations Coordinator

Genuent; Menlo Park (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

Genuent recherche un professionnel des opérations pour soutenir les partenaires. Vous serez le point de contact principal, assurant une assistance efficace et résolvant des problèmes complexes. Une expérience en support ou gestion de comptes est requise, avec des opportunités de croissance et un environnement dynamique.

Benefits

Avantages médicaux complets

Plan de retraite 401(k)

Flexibilité de travail à domicile

Qualifications

• 2+ ans d'expérience en opérations ou support client.
• Expertise en résolution de problèmes et solutions rapides.
• Compétences en communication écrite et verbale.

Responsibilities

• Point de contact principal pour le soutien aux partenaires.
• Répondre aux questions des partenaires sur les fonctionnalités du produit.
• Identifier les tendances des problèmes partenaires et relayer les retours.

Skills

Communication écrite

Résolution de problèmes

Attention aux détails

Tools

Excel

Job description

Employer Industry: Technology Solutions

Why consider this job opportunity:
- Compensation estimated at $25-30/hr
- Opportunity for career advancement and growth within the organization
- Comprehensive medical benefits included
- 401(k) retirement plan offered
- Flexible work-from-home arrangement
- Supportive and dynamic work environment that values collaboration

What to Expect (Job Responsibilities):
- Serve as the primary operations point of contact, providing partners with high-touch and effective support
- Respond to inbound partner inquiries regarding product features and issues
- Troubleshoot complex issues and resolve partner pain points
- Identify trends in partner issues and relay feedback to cross-functional teams
- Develop and maintain a central knowledge base for support processes

What is Required (Qualifications):
- Minimum of 2+ years of experience in operations, customer support, technical support, or account/partner management
- Expertise in issue resolution with a strong track record of delivering timely solutions
- Proficient in Excel and/or basic data and insights tools
- Excellent written and verbal communication skills
- Strong attention to detail and adaptability in fast-paced environments

How to Stand Out (Preferred Qualifications):
- Experience in the media industry, support, or operations
- Familiarity with APIs

#TechnologySolutions #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay

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