Scheduler

Right at Home; Orlando (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Office paid time off

Paid medical health insurance

401k

Job summary

Right at Home Hilton Head/Savannah in Orlando, FL is seeking a Client Care Coordinator to maintain client and caregiver relationships and ensure a best-in-home-care experience. The full-time role requires strong customer service, organization, and decision-making skills, plus the ability to multitask in a fast-paced office.

Spanish speaking is preferred. Benefits include paid health insurance, training and development, and a compensation package starting at $50,000 with monthly and quarterly

Qualifications

• High school graduate or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.
• Able to pass a cleared eligible background screening.
• Spanish speaking preferred.

Responsibilities

• Maintains quality assurance for clients and their families seeking home care.
• Has a strong customer service relationship and handles intakes as well as assessments.
• Interfacing with caregiver staff to ensure proper caregiver-client match and proper handling of referrals.
• Performs other office coordination duties.
• Assist with care coordination and client satisfaction.
• Maintains a positive demeanor and can multitask in a fast-paced office environment.

Skills

Communication

Organization

Decision making

Customer service

Multitasking

Spanish language

Education

High school diploma or equivalent

Two years of business experience

Job description

We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!

We offer paid healthcare, training and development opportunities, and a competitive salary with quarterly bonus potential.

The Client Care Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees.

Full time role

• Maintains quality assurance for clients and their families seeking home care.
• Has a strong customer service relationship and handles intakes as well as assessments.
• Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
• Performs other office coordination duties.
• Assist with care coordination and client satisfaction.
• Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.
• The ideal candidate has prior experience working in the home care industry or medical office setting.

The desired candidate will possess the following:

• High school graduate or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.
• Able to pass a cleared eligible background screening
• Spanish speaking preferred

Benefits include office paid time office, paid medical health insurance and opportunity to participate in 401k.

Salary range starts at $50,000 as well as monthly and quarterly bonus.