Operations Coordinator

Kelly; Irvine (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Kelly Services is seeking an Operations Coordinator in Irvine, CA for a fast-paced, high-volume order fulfillment environment. This hybrid role combines two days remote work with three days onsite, and focuses on entitlement entry, reporting, order processing, invoicing, and customer support.

The successful candidate will have 3–5 years of experience in customer service, logistics, or operations, plus strong MS Office skills and a detail-oriented, proactive mindset to support cross-functional

Qualifications

• Creative, self starter, team-player with strong work ethic.
• Demonstrated ability to rapidly learn new and changing processes and technology, often on the fly.
• Able to work in a cross-functional team environment.
• Extreme attention to detail.
• Excellent oral & written communication skills.
• Able to display self-discipline and focus.
• Organization skills to process and execute multiple deadline driven tasks.
• 3-5 years of experience in customer service, logistics and/or operations.
• Strong computer skills in MS Office, Excel, Outlook, etc.

Responsibilities

• Capable of filtering and gathering customer information in an organized manner from spreadsheets.
• Use database to gather appropriate asset information for customer.
• Serve as Internal Resource supporting Field Sales organization by compiling reports.
• Ability to track tasks to completion over time.
• Assist Field Sales Organization by filling quote requests.
• Update asset data in Salesforce as necessary.
• Review and process entitlement/warranty contract sale data and service invoice entries in Salesforce.
• Work in tandem with Sales and Service Field to facilitate customer support and resolve any warranty issues.
• Provide detailed reports of Service History on Assets as requested.
• Make recommendations for process improvements, best practices and documentation updates.

Skills

Customer service

Logistics

Operations

Communication

Attention to detail

Organizational skills

Team player

Self-starter

Learning ability

Tools

Salesforce

MS Office

Excel

Outlook

Job description

The Operations Coordinator provides operational support in a fast-paced, high-volume order fulfillment and dispatch environment. Core responsibilities include entitlement entry, report creation, order processing/logistics, service contracts initiation, invoicing, and excellent customer support. This is a hybrid role (2 days remote, 3 days onsite) based in Irvine, CA.

• Experience: 3–5 years in customer service, logistics, and/or operations

Responsibilities

• Capable of filtering and gathering customer information in an organized manner from spreadsheets
• Use database to gather appropriate asset information for customer
• Serve as Internal Resource supporting Field Sales organization by compiling reports
• Ability to track tasks to completion over time
• Assist Field Sales Organization by filling quote requests
• Update asset data in Salesforce as necessary
• Review and process entitlement/warranty contract sale data and service invoice entries in Salesforce
• Work in tandem with Sales and Service Field to facilitate customer support and resolve any warranty issues
• Provide detailed reports of Service History on Assets as requested
• Make recommendations for process improvements, best practices and documentation updates

Metrics:

• Customer satisfaction
• Attendance and Punctuality

Required Education, Training, and Experience

• Creative, self starter, team-player with strong work ethic
• Demonstrated ability to rapidly learn new and changing processes and technology, often on the fly
• Able to work in a cross-functional team environment
• Extreme attention to detail
• Excellent oral & written communication skills
• Able to display self-discipline and focus
• Organization skills to process and execute multiple deadline driven tasks
• 3-5 years of experience in customer service, logistics and/or operations
• Strong computer skills in MS Office, Excel, Outlook, etc

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.