Operations Associate

7th Avenue; Inglewood (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Company 401(k)

Job summary

7th Avenue, based in Inglewood, CA, is seeking an Operations Associate to manage customer communication within the Operations Team. This full-time role will focus on order fulfillment, inventory management, and maintaining operational efficiency.

The ideal candidate will possess strong organizational skills and a proactive attitude. The position offers benefits including health, vision, and dental insurance, along with 401(k) options.

Qualifications

• 2+ years of experience in an operational role.
• Strong communication skills with excellent spelling and grammar.
• Experience in operations coordination or a similar role.

Responsibilities

• Manage on-time shipping of outbound orders.
• Review inventory availability daily.
• Maintain accurate records related to operations.
• Assist in updating operational SOPs.

Skills

Excellent communication skills

Organizational skills

Time management skills

Detail-oriented

Problem-solving skills

Strong positive attitude

Education

Bachelor's degree in business or related field

Tools

MS Office Suite

Google Suite

NetSuite

Slack

DispatchTrack

Job description

Operations Associate

Location: Hybrid in Inglewood, CA 90302 with 2 days/week at the office

Company Overview

7th Avenue (https://7thavenue.co) is a digitally‑native furniture brand offering products that marry luxury design with functional day‑to‑day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water‑repellent and stain‑resistant fabrics, removable and machine‑washable covers, memory foam cushions, and many more. All products are sustainably‑built, free from harmful chemicals, and designed to last 10 years or more.

Objective / Purpose

We are currently looking for an Operations Associate who will be responsible for primarily managing the customer communication within the Operations Team. Secondary responsibilities will be to manage the allocation and fulfillment of our showroom, marketing, and customer replacement orders. The ability to utilize quickly changing systems and processes will be a key long‑term success factor for this position.

Roles & Responsibilities

• Ensure all outbound Showroom, Marketing, and Replacement orders are shipped on a timely basis. No late orders where inventory is fully allocated.
• Daily review of inventory availability and ensuring showroom, marketing, and customer replacement orders are allocated.
• Assist in monitoring inventory levels to ensure adequate stock is maintained.
• Complete order requests and modifications from all parts of the company (Sales/Marketing/Concierge).
• Communicate with a sense of urgency to our warehouse and management team.
• Assist in updating appropriate operational SOPs.
• Meet our Inbox 0 KPI where we respond to all inquiries by the end of the day.
• Maintain accurate records and databases related to operations.
• Ensure the timely completion of tasks and projects.
• High level of order auditing to ensure goals and objectives are met.
• Continuous improvement recognition of current processes to ensure constant efficiencies are being brought to the position.

Qualifications

• 2+ years of experience in an operational role.
• Excellent communication skills - both written and verbal - with an extra emphasis on spelling and grammar are of the utmost importance.
• Bachelor's degree in business, operations management, or a related field (preferred).
• Experience in operations coordination or a similar role.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Office Suite and other relevant software.
• Ability to analyze data and generate reports.
• Detail‑oriented with a focus on accuracy.
• Problem‑solving and critical‑thinking abilities.
• Ability to work independently and as part of a team.
• Knowledge of logistics and supply chain management is a plus.
• Technically proficient/experience with Google’s suite of tools, NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack or similar tools.
• Team player with a strong positive attitude.
• Be a creative problem solver that is the internal champion for our customers.

Job Type

Full‑time

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Company 401(k)

Schedule

• 8 hour shift
• Tuesday - Saturday

Ability to commute/relocate

Inglewood, CA 90302: Reliably commute or planning to relocate before starting work (Required)

Experience

• Operations: 2 years (Required)