Operations Coordinator

Whipple Service Champions; Hurricane (UT); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Ongoing professional development and领导

Family-feel culture

Job summary

Whipple Service Champions is seeking an Operations Coordinator to support dispatch, scheduling, payroll, and customer relations across the market. Based in our St. George office, the role serves multiple locations and teams as a shared market resource.

The ideal candidate thrives in a fast-moving environment, communicates exceptionally well, and is willing to step in where the business needs support. Benefits included.

Qualifications

• Experience in field-service environments such as HVAC, plumbing, or electrical.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Ability to work independently and collaboratively with multiple teams.

Responsibilities

• Provide dispatch and scheduling support across the market area.
• Assist with payroll preparation and administrative processes.
• Support customer relations and issue resolution.
• Build relationships with local offices, leadership, and support teams.
• Provide coverage during vacations, peak periods, and staffing gaps.
• Identify process improvements and support special projects.

Skills

Organizational skills

Multitasking

Communication

Problem solving

Job description

Overview

Are you ready to take the next big step in your leadership career? Whipple Service Champions is looking for a highly organized, proactive Operations Coordinator to support our growing operations across the market area.

This position will be based in our St. George office but will serve as a shared market resource, supporting multiple locations and teams in areas including dispatch, scheduling, payroll administration, customer relations, and general operational support.

The right person for this role is someone who thrives in a fast-moving environment, enjoys solving problems, communicates exceptionally well, and is willing to step in wherever the business needs additional support.

What's in it for you:

• Full benefits including Health, Dental, and Vision Insurance

• 401 (k) with company match
• Paid Time Off and Holidays
• Ongoing professional development and leadership training
• A supportive, family-feel culture backed by a fast-growing, industry-leading organization.

Key Responsibilities:

Dispatch & Scheduling Support

• Provide dispatch and scheduling support as needed across the market area.
• Assist with coverage during vacations, PTO, high-volume periods, and other staffing gaps.
• Provide additional weekend dispatch coverage when required.
• Help ensure technicians are scheduled and dispatched effectively to support customers and business needs.
• Communicate proactively with technicians, leadership, and customers when schedules or priorities change.
• Help identify and resolve scheduling or dispatch issues before they negatively impact the customer experience.

Payroll & Administrative Support

• Assist with payroll preparation, review, and administrative processes.
• Help identify and resolve payroll discrepancies in a timely manner.
• Maintain accurate employee and operational records.
• Partner with managers and centralized support teams to ensure information is accurate and submitted on time.
• Provide administrative support for other critical market functions as needed.

Customer Relations

• Serve as an additional resource for escalated customer concerns and service issues.
• Help resolve customer concerns quickly, professionally, and with an ownership mindset.
• Coordinate with field leadership and technicians when additional information is needed to resolve an issue.
• Assist with customer follow-up and communication.
• Help ensure customers receive a consistent experience regardless of which location or team is supporting them.

Market Operations Support

• Serve as a flexible support resource across the broader market area based on business needs.
• Build strong working relationships with local offices, field leadership, dispatch, payroll, and customer-support teams.
• Develop an understanding of the unique needs, personnel, and operating practices of each supported location.
• Provide coverage and redundancy for critical office functions during vacations, absences, peak seasons, and periods of increased demand.
• Identify recurring administrative or operational pain points and recommend process improvements.
• Assist leadership with special projects and operational initiatives as needed.

What We're Looking For

• Experience in HVAC, plumbing, electrical, home services, or another field-service environment strongly preferred.
• Previous experience in dispatch, scheduling, office operations, customer service, payroll, or a similar support function preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Comfortable working in a fast-paced environment where priorities can change throughout the day.
• Ability to work independently while remaining highly collaborative with multiple teams.
• Strong problem-solving skills and the confidence to take initiative.
• Comfortable handling difficult customer conversations professionally.
• High degree of discretion when working with employee, payroll, and customer information.
• Experience with ServiceTitan or similar field-service software is a plus.

What Success Looks Like

Success in this position means becoming a reliable resource that teams across the market know they can count on.

The Market Operations Coordinator will help:

• Improve dispatch and scheduling coverage.
• Reduce pressure on existing support teams.
• Provide reliable PTO, weekend, and peak-volume coverage.
• Improve communication between field operations and office support.
• Increase consistency and accuracy in payroll and administrative processes.
• Improve responsiveness to customer concerns.
• Build greater redundancy across critical market functions.
• Identify opportunities to simplify processes and make it easier for our teams to serve customers.

We are an Equal Opportunity Employer. All employment decisions are made based on qualifications, merit, and business needs.

If you’re driven, people‑focused, and ready to make a major impact across HVAC, Plumbing, and Electrical operations, we want to meet you.

Posted Min Pay Rate

USD $50,000.00/Yr.

Posted Max Pay Rate

USD $55,000.00/Yr.