Operations Coordinator

Ollie's Bargain Outlet, Inc.; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Job summary

Ollie's Bargain Outlet, Inc. is seeking an Operations Coordinator to support Corporate Operations and Senior Field Leadership across multiple disciplines in the Harrisburg area.

The role focuses on compiling, analyzing, and communicating data to drive field compliance and improve efficiencies, serving as a key resource for the Regional Director team. The position involves overseeing routine programs, assisting with new initiatives, cross-functional projects, and providing actionable insights to

Qualifications

• High School diploma required; higher degrees are a plus.
• Retail/Operations experience preferred.
• Proficiency with Microsoft Office products (Word, Excel, Outlook).
• Excellent interpersonal and communication skills.
• Ability to work independently and with a team.
• Good time management, prioritization, and multitasking abilities.

Responsibilities

• Gather and compile field data to support the Regional Directors in identifying areas of opportunity.
• Maintain and deliver exception-based reports to the field and key members of management.
• Monitor KPIs and provide actionable insights to Regional Directors.
• Provide daily oversight of field and store-related programs, including vending and contract labor.
• Learn operational systems, processes, and best practices to develop a comprehensive understanding of the business.
• Partner with cross-functional departments to gather feedback, resolve issues, and ensure successful project completion.
• Assist with other operational priorities, special projects, and administrative support as needed.

Skills

Interpersonal communication

Time management

Teamwork

Analytical thinking

Independent work

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position Overview

The Operations Coordinator supports the Corporate Operations and Senior Field Leadership Teams across multiple disciplines. The primary responsibility of this role is to compile, analyze, and communicate operational data to drive field compliance, identify areas of opportunity, and improve operational efficiencies across the organization. This position serves as a key resource for the Regional Director team by providing actionable insights, exception-based reporting, and project coordination support that enables leaders to focus on performance improvement and execution. Additionally, the Operations Coordinator oversees routine operational programs and assists with the implementation of new initiatives, processes, and cross-functional projects.

Responsibilities

• Gather and compile field data to support the Regional Directors in identifying areas of opportunity.
• Maintain and deliver exception-based reports to the field and key members of management.
• Monitor key performance indicators (KPIs) and provide actionable insights to Regional Directors.
• Provide daily oversight of field and store-related programs, including vending and contract labor.
• Learn operational systems, processes, and best practices to develop a comprehensive understanding of the business.
• Partner with cross-functional departments to gather feedback, resolve issues, and ensure successful project completion.
• Assist with other operational priorities, special projects, and administrative support as needed.

Requirements

• High School diploma required. Associate's or bachelor's degree a plus.
• Retail and/or Operations experience preferred.
• Proficiency with Microsoft Office products such as Word, Excel, Outlook, etc.
• Excellent interpersonal and communication skills.
• Ability to work independently and with a team.
• Good time management, prioritization, and multitasking abilities.
• Project management, strategic planning, and problem-solving skills, a plus.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.