Operations Coordinator

World Travel, Inc.; Exton (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

World Travel, Inc. is seeking a Client Technology Support Coordinator in Exton, PA to provide technical support for our online booking tools, including Concur Travel, ETTA, Get There and TravelBank, plus our WorldMobile App.

You will assist customers via phone, email, and chat, troubleshoot issues, and help with password resets and profile setup. This role requires strong communication, the ability to work independently, and a willingness to stay current with product releases and industry

Qualifications

• Excellent written and verbal communication skills with a customer service focus.
• Independent worker who is a self-starter and willing to learn.
• Strict attention to detail.
• Ability to work in a fast-paced, stressful environment.
• Commitment to lifelong learning.
• Technical aptitude.

Responsibilities

• Assist customers with online tool navigation, password resets, and building profiles.
• The Client Technology Support agent can troubleshoot.
• Organize their day by answering client support calls, chats, and emails.
• Open internal service desk cases to report online issues.
• Keep current with newest online tool releases, product enhancements, and travel industry events.
• Assist customers with online booking tools and company mobile applications.
• May perform site demos or WebEx training.

Skills

Customer service

Communication

Independent worker

Attention to detail

Ability to work under pressure

Lifelong learning

Technical aptitude

Education

Bachelor's degree preferred

Tools

Concur Travel

ETTA

Get There

TravelBank

Job description

Exton, PA, US

3 days ago Requisition ID: 1183

Client Technology Support Coordinator

Internal and External Technical Support of our online booking tools and technologies that include Concur Travel, ETTA, Get There and TravelBank and our WorldMobile App.

Provide courteous, timely, accurate and efficient issue resolution to internal and external customers via phone, email, and chat functionality. Provide navigation, troubleshoot, and solve for inquiries concerning all online booking tools

Essential Functions

• Assist customers with online tool navigation, password resets, and building profiles.
• The Client Technology Support agent can trouble shoot.
• The Client Technology Support agent will organize their day by answering client support calls, chats, and emails.
• When necessary, open internal service desk cases to report online issues
• Client Technology Support member will be expected to keep current with newest online tool releases, product enhancements, and current events related to the travel industry.
• Assist customers with online booking tools, and company mobile applications
• Assist customers with online tool navigation, password resets, and building profiles. 75%
• Assist customers with online booking tool and company mobile applications. 10%
• When necessary, the online member will open an internal service desk case and consistently follow up until the issue is reconciled. The employee will communicate to management escalated issues and trends. 10%
• An online support agent may be asked to perform site demos or WebEx training. 3%
• An online support member will be expected to keep current with newest online tool releases, product enhancements, and current events related to the travel industry. 2%

Competency and Position Requirements

• Excellent written and verbal communication skills, particularly with a customer service focus
• Independent worker who is a self-starter and who is willing to learn
• Strict attention to detail
• Ability to work in a fast-paced, stressful environment
• Commitment to lifelong learning
• Technical Aptitude

Education and Experience Requirements

1-3 years previous experience using Concur Travel, ETTA, Get There and TravelBank.

College Degree Preferred

• Full time, Monday-Friday with shifts between 8am-8pm, 40 hours per week.
• World Travel, Inc. reserves the right to change Team Member’s schedule at any time to meet business needs.
• Team Member may work overtime from time to time upon request by World Travel, Inc.
• Team Member may be asked to report to a World Travel, Inc. office for training, support, or other reasons. World Travel, Inc. may make such request at any time, within reason.

If you need an accommodation, please contact People Operations Department.