Client Tech Support Coordinator: Travel Tools Expert

World Travel, Inc.; Exton (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

World Travel, Inc. is seeking a Client Technology Support Coordinator in Exton, PA to provide technical support for our online booking tools, including Concur Travel, ETTA, Get There and TravelBank, plus our WorldMobile App.

You will assist customers via phone, email, and chat, troubleshoot issues, and help with password resets and profile setup. This role requires strong communication, the ability to work independently, and a willingness to stay current with product releases and industry

Qualifications

• Excellent written and verbal communication skills with a customer service focus.
• Independent worker who is a self-starter and willing to learn.
• Strict attention to detail.
• Ability to work in a fast-paced, stressful environment.
• Commitment to lifelong learning.
• Technical aptitude.

Responsibilities

• Assist customers with online tool navigation, password resets, and building profiles.
• The Client Technology Support agent can troubleshoot.
• Organize their day by answering client support calls, chats, and emails.
• Open internal service desk cases to report online issues.
• Keep current with newest online tool releases, product enhancements, and travel industry events.
• Assist customers with online booking tools and company mobile applications.
• May perform site demos or WebEx training.

Skills

Customer service

Communication

Independent worker

Attention to detail

Ability to work under pressure

Lifelong learning

Technical aptitude

Education

Bachelor's degree preferred

Tools

Concur Travel

ETTA

Get There

TravelBank

Job description

World Travel, Inc. is seeking a Client Technology Support Coordinator in Exton, PA to provide technical support for our online booking tools, including Concur Travel, ETTA, Get There and TravelBank, plus our WorldMobile App.

You will assist customers via phone, email, and chat, troubleshoot issues, and help with password resets and profile setup. This role requires strong communication, the ability to work independently, and a willingness to stay current with product releases and industry