Operations Manager – Newark, DE

Northeast Battery; Newark (DE); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Northeast Battery in Newark, DE seeks an experienced operations leader to direct daily retail, warehouse, and delivery activities. You will work with the Director of Operations and Territory Sales Managers to improve customer service, drive sales, and protect profitability.

This salaried role requires hands-on supervision, training, and process improvements, with a focus on safety, accuracy, and efficient fulfillment across branches.

Qualifications

• Bachelor’s degree and/or 5+ years of progressive management experience.
• Operational experience across facilities, warehousing, and driver fleets.
• Strong communication and customer service skills.
• Drug-free workplace and valid license requirement.
• Salaried position with benefits.

Responsibilities

• Manage day-to-day operations of retail and warehousing facility.
• Collaborate with Director of Operations and Territory Sales Managers.
• Control costs, develop policies and marketing programs to grow sales.
• Ensure safety, cleanliness, organization.
• Oversee receiving, picking, shipping, and inventory accuracy.
• Train staff and maintain training records.
• Supervise warehouse, retail counter and drivers.
• Conduct cycle counts and maintain inventory accuracy.
• Work with Outside Sales to fulfill customer needs.

Skills

Facilities operations

Fleet management

Warehousing

Customer service

Sales

Technology literacy

Vehicle logistics

Process improvement

Communication

Time management

Training & supervision

Education

Bachelor’s Degree

Tools

NetSuite

Excel

PowerPoint

Word

WMS

Job description

SUMMARY

Plans and directs the day-to-day operations of busy retail and warehousing facility. Works with the Director of Operations and Territory Sales Managers to develop strategies to improve customer service and drive additional sales. Increases profitability by controlling costs, creating policies and marketing programs that will increase sales and grow existing customer base. Ensures all customer needs are met and service is quick and efficient. Directs retail, warehouse and delivery operations in a safe, clean, organized, efficient manner.

DUTIES AND RESPONSIBILITIES

• Ensure branches perform to expected financial standards, with growing revenue and well-managed operating expenses
• Maintains a safe, clean, well-organized, well-maintained facility
• Identifies & implements process improvements to increase staff efficiency.
• Makes sure staff are fully trained in all aspects of their job responsibilities and maintains appropriate records of training
• Actively work with the Outside Sales team to fulfill all customer needs
• Assist walk-in and telephone customers; help solve their application needs
• Ability to troubleshoot and make suggestions for customer solutions
• Ensure customer orders are pulled from stock according to picking/fulfillment instructions. Product is clean, sufficiently boosted and labeled before delivery
• Works closely with the Materials Department to maintain appropriate inventory levels
• Performs regular cycle counts to achieve inventory accuracy
• Oversee and participate in the picking, shipping and receiving, unloading trucks, and checking in stock
• Establish retail and warehouse standards to sort and place merchandise on racks, shelves, or in bins according to those standards
• Oversee all aspects of the receiving of inventory and scrap processing in NetSuite and that customer credits are done in a timely manner
• Participate in required training and acquire certifications as directed by management
• Performs other related duties as assigned

SUPERVISORY RESPONSIBILITIES

• Directly supervises the warehouse, retail counter and drivers
• Responsible for adequately staffing the branch to ensure quality service while maximizing efficiency
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• Operational experience with facilities, driver fleets, warehousing, general office, field installations, customer service, sales, technology, vehicle logistics and process background.
• Professionalism without fail, and the ability to communicate (verbally and in writing) effectively & efficiently with all levels of management.
• Excellent communication and customer service skills
• Excellent time management, multitasking and prioritization skills.
• Ability to work independently – self-starter
• Ability to read and interpret documents such as purchase orders, shipping manifests, packing lists and/or shipping lists
• Basic math skills with ability to count, add, subtract, multiply, and divide
• Previous experience in a warehouse environment and experience with multi-carrier shipping systems preferred
• Basic computer skills including use of Microsoft Excel, Word and Power Point, inventory and warehouse management systems,
• Bachelor’s Degree and/or 5+ years related work history including proven, progressive management experience.
• Salaried position with benefits. Drug-free workplace, valid driver’s license and safe driving record required.
• Passage of pre-employment drug screen, physical and background check is also required.