Operations Coordinator

Ascentek Services, LLC; Clearwater Township (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical plan

Dental and Vision

401(k) with company match

Paid time off

Disability and life insurance

Fertility coverage

Mental health coverage

Pet Insurance

Holidays

Paid parental leave

Job summary

Ascentek Services, LLC is hiring an Operations Coordinator to backstop the dispatch department. The role involves entering loads, tracking shipments, communicating with drivers, maintaining documentation, and helping prepare billing packets. You will support the Dispatch Manager by handling transactional and administrative workflow to keep loads moving smoothly.

The position is full-time, first shift, on-site in Minnesota, with a comprehensive benefits package and competitive hourly pay.

Qualifications

• High school diploma required; Associate degree preferred.
• 1-3 years dispatch/transportation experience preferred.
• Experience with transportation or dispatch software is a plus.

Responsibilities

• Support load execution from booking through invoicing.
• Monitor shipment progress and communicate with drivers and customers.
• Prepare billing packets and verify documentation.

Skills

Organizational skills

Multitasking

Communication

Microsoft Office

Transportation systems

Customer service

Dispatch software

McLeod

Transflo

ELD platforms

Problem solving

Education

High school diploma or equivalent

Associate degree in logistics, transportation, business, or related field (preferred)

Tools

Dispatch software

Job description

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

A position that is: Hourly, Full time (First Shift), Monday - Friday, 7:00 am - 4:00 pm

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long‑term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• 21 Paid Days Off
• 7 Paid Holidays

The Operations Coordinator serves as the operational backbone of the dispatch department by supporting load execution, shipment tracking, driver communication, documentation management, and billing preparation. This role ensures loads move smoothly from booking through invoicing by maintaining accurate data, monitoring shipment progress, collecting documentation, and providing exceptional service to drivers and customers. The Operations Coordinator allows the Dispatch Manager to focus on fleet optimization, customer relationships, and strategic dispatch decision‑making by owning the transactional and administrative components of the workflow.

Dispatch Support

• Enter load information into transportation management systems.
• Create and distribute dispatch information to drivers.
• Verify load details, appointment information, and special instructions.
• Assist with scheduling and load coordination activities.

Shipment Tracking & Monitoring

• Monitor daily load progress and shipment status.
• Conduct check calls and follow‑up communications with drivers.
• Update load statuses within transportation systems.
• Communicate shipment updates to customers and brokers.
• Escalate service disruptions or concerns to the Dispatch Manager.
• Collect and organize proof of delivery (POD) documentation.
• Verify load documentation is complete and accurate.
• Support load closeout processes.
• Prepare billing packets for invoicing.
• Verify rate confirmations, load details, and supporting documentation match operational records.

Customer & Driver Service

• Serve as a primary point of contact for routine driver and customer inquiries.
• Provide professional and timely communication.
• Assist drivers with operational questions and load information.
• Maintain strong working relationships with drivers, customers, and brokers.

Administrative Support

• Maintain accurate records and system updates.
• Generate operational reports as requested.
• Assist with auditing completed loads and transportation records.
• Support onboarding and dispatch process documentation.

Education:

• High school diploma or equivalent required.
• Associate degree in logistics, transportation, business, or related field preferred.

Experience/Training:

• 1-3 years of dispatch, transportation, logistics, customer service, or administrative experience preferred.
• Experience using transportation or dispatch software preferred.

Knowledge, Skills, and Abilities:

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and transportation systems.
• Customer‑service mindset.
• Ability to work effectively in a fast‑paced transportation environment.
• Transportation or trucking industry experience.
• Experience with McLeod, Transflo, ELD platforms, or dispatch software.
• Strong problem‑solving and customer service skills.
• Frequent sitting and typing in an office environment
• Creative focus with ability to multitask and meet project deadlines
• Periodic collaboration via phone, video calls or in‑person meetings
• Occasional lifting of materials (up to 40 pounds) for events or promotional setups

The anticipated hiring range for the role you are applying for is between $22and $26hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below:

• Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
• Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
• Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
• Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

At Ascentek, we are committed to providing accurate and up‑to‑date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page athttps://www.ascentek.com/careers/ .

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.