Operations Control Tower Lead (Data-Driven)

Vahan.ai; United States; On-site; USD 13,000 - 25,000; Full time

Job summary

Vahan.ai is seeking an Associate Operations Manager to drive control tower operations across our marketplace ecosystem from Bengaluru. You will analyze daily data, build dashboards, and translate insights into action, ensuring stability, speed, and scalability.

You’ll collaborate with Demand, Supply, Product, Tech, and Business teams, own multi-workstream execution, manage issues with data-backed risk flags, and champion root-cause resolution in a fast-changing environment.

Qualifications

• 2–5 years of experience in operations, program management, analytics, consulting, or a similar role.
• Prior experience in marketplaces, logistics, supply chain, or high-volume operations is a plus.
• Bachelor’s degree in Engineering, Business, Economics, or a related field (preferred).

Responsibilities

• Analyze daily operational data to identify gaps, anomalies, and process/system breakages.
• Build and maintain dashboards, trackers, and reports to monitor key control tower metrics.
• Translate data insights into clear problem statements and action plans.
• Work with Demand and Supply teams to define, document, and continuously improve operational processes.
• Identify recurring issues and drive root-cause analysis to prevent future breakdowns.
• Support rollout of new processes and ensure adherence across stakeholders.
• Track and monitor performance against defined control tower targets and SLAs.
• Ensure ownership, timelines, and accountability are clearly defined for all action items.
• Provide regular updates to leadership on risks, bottlenecks, and progress.
• Act as a coordination layer across multiple teams to ensure fast resolution of operational issues.
• Proactively flag risks and escalations with clear data-backed context.
• Follow up rigorously to ensure issues are closed with long-term fixes, not just workarounds.

Skills

Structured data handling

SQL

Data analysis

BI tools

Spreadsheets

Scripting

Cross-functional collaboration

Education

Bachelor's degree in Engineering, Business, Economics, or related field

Tools

Dashboards

Spreadsheets

BI tools

Scripting

Job description

Vahan.ai is seeking an Associate Operations Manager to drive control tower operations across our marketplace ecosystem from Bengaluru. You will analyze daily data, build dashboards, and translate insights into action, ensuring stability, speed, and scalability.

You’ll collaborate with Demand, Supply, Product, Tech, and Business teams, own multi-workstream execution, manage issues with data-backed risk flags, and champion root-cause resolution in a fast-changing environment.