Operations Control Center Dispatcher

Skyservice Business Aviation; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

FONTAINEBLEU A SKYSERVICE COMPANY is seeking an Operations Coordinator to coordinate ramp services and ensure timely delivery of items such as fuel, ground power, transport, catering, and accommodations. The role focuses on communication with the ramp lead and other teams to execute requested services.

You will input reservations, maintain professional communication, assist customers, and report service lapses promptly. Strong organization and teamwork are essential.

Qualifications

• 1 year of experience in customer service or line service
• Valid driver’s license
• High School Diploma or GED
• Willing to cover shifts on short notice
• Availability to work weekends/holidays
• Excellent interpersonal skills
• Must be highly organized and able to multitask
• Ability to work under pressure and as part of a team
• Bi-lingual preferred

Responsibilities

• Coordinate ramp operations to ensure on-time delivery of fuel, ground power, ground transportation, lavatory, potable water, ice, coffee, papers and catering.
• Input and update reservations into schedule programs and software.
• Use proper etiquette while communicating via email, radio, etc.
• Assist customers with requested services such as catering, hotel accommodations, ground transportation, etc.
• Report lapses in service to the department manager promptly
• Deliver daily briefings with updates and handoffs
• Maintain a high standard of professional appearance at all times
• Perform other duties as required by supervisor or management

Skills

Customer service

Organization

Multitasking

Communication

Teamwork

Adaptability

Shift flexibility

Weekend/holiday availability

Attention to detail

Education

High School Diploma or GED

Valid Driver’s License

Job description

FONTAINEBLEU A SKYSERVICE COMPANY

PURPOSE

To coordinate and communicate the activities listed on the schedule. The Operations Coordinator is a key component to the execution and delivery of requested service items. Requests that are submitted via phone, email, ARINC, text message (including other resources introduced to facilitate communication) are the responsibility of the Operations Coordinator to receive and deliver to the corresponding team member(s).

SUMMARY OF RESPONSIBILITIES

• Anticipate and ensure that all ramp operations are delivered on time including fuel, ground power, ground transportation, lavatory, potable water, ice, coffee, papers and catering, etc. These items must be communicated to ramp lead in a timely manner. Follow up on service completion must be done
• Input and update reservations into schedule programs and software
• Use proper etiquette while communicating via email, radio, etc.
• Assist customers with requested services such as catering, hotel accommodations, ground transportation, etc.
• Responsible to keep department manager informed by reporting lapse in service as soon as possible
• Communicate daily briefings with updates and hand downs
• Maintain a high standard of professional appearance at all times
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be completed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor or management

QUALIFICATIONS AND SKILLS REQUIRED

• Minimum of 1 year within either Customer Service or Line Service department or applicable experience
• Valid Driver’s License
• High School Diploma or General Education Degree (GED)
• Adaptability and availability to cover shifts at short notice
• Available to work weekends/holidays
• Excellent interpersonal skills
• Must be very organized
• Must be able to multi‑task and work well under pressure
• Must be able to accomplish tasks with little or no supervision on‑time and quickly without compromising safety
• Must be able to work as an effective member of a team and be able to receive constructive criticism from peers
• Must be able to recognize and prepare for changes to their environment and adapt their plans and strategies in order to accomplish tasks
• Preferred Bi‑lingual