Dispatcher

Addison Group; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to manage incoming calls related to flight information and catering operations. This role requires strong communication skills and attention to detail, ensuring that all information is accurately relayed to the appropriate channels. The successful candidate will work fully onsite, collaborating with team members to maintain high standards of service in a fast-paced environment. If you thrive in dynamic settings and are committed to quality and dependability, this opportunity offers a chance to make a significant impact in the food and beverage services sector.

Qualifications

• Demonstrates attention to detail and strong oral communication skills.
• Ability to work in a team and adapt to changes in the work environment.

Responsibilities

• Answer calls regarding flight information and communicate with proper channels.
• Maintain communication with catering vehicles and ensure timely dispatch.

Skills

Attention to detail

Oral communication

Teamwork

Written communication

Quality management

Cost consciousness

Ethics

Organizational support

Adaptability

Dependability

Initiative

Innovation

Planning/organizing

Safety and security

Job description

This position is responsible for taking incoming calls from customers for up-counts and changes in flight information, and communicate such information to proper channels. Maintain delivery notes, dispatch logs and radio communication with drivers during catering operations.

Schedule and hours

Fully onsite: Monday, Thursday, Friday, Saturday, Sunday

Hours: 11am - 7:30pm EST

The facility operates 24 hours, 365 days. Must be willing to work any shift, days off as assigned by plant leadership.

Essential Functions

• Follow established rules of each unit for entry to building and work areas, properly attired and in compliance with HACCP guidelines for personal hygiene and observe dress code for proper appearance.
• Comply with all security regulations as mandated by local authorities and unit management.
• Answers all calls from customers with respect to up-counts and changes of flight information and communicates that information to proper channels for execution.
• Make sure that catering vehicle is dispatched to proper gate for specific flight that load is intended for.
• Ensure that truck arrives at proper location at proper time.
• Maintain communication with catering vehicle and operations supervisor.
• Conduct interpersonal relations with airline personnel in a courteous professional manner at all times.
• Maintain and update all radio logs, trip records, reports, vouchers, boarding bills, invoices and other documentation accurately and completely.

Skills and Qualifications

To perform the job successfully, an individual should demonstrate the following competencies:

• Design - Demonstrates attention to detail.
• Oral Communication - Listens and gets clarification.
• Team Work - Balances team and individual responsibilities.
• Written Communication - Able to read and interpret written information.
• Quality Management - Demonstrates accuracy and thoroughness.
• Cost Consciousness - Conserves organizational resources.
• Ethics - Keeps commitments and operates in an ethical and respectable manner.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.
• Planning/Organizing - Uses time efficiently.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Food and Beverage Services and Transportation, Logistics, Supply Chain and Storage