Operations Consultant

Bank of America; Scranton (Lackawanna County); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America is seeking a detail‑oriented professional for the National Service and Solutions Employee Readiness team in the United States. The role focuses on resolving complex issues, designing and implementing training programs, and improving communications across business units.

The position requires strong writing and presentation skills, proficiency with MS Office and CMS, and the ability to work with leaders at various levels.

Qualifications

• 1 year of professional experience.
• Excellent written and verbal communication skills; proficient in training content/internal communications development.
• Strong proficiency in MS Office (Word, PowerPoint, Excel, Outlook) and familiarity with CMS.
• Strong presentation skills to leaders across departments.
• Ability to make sound business decisions under pressure.
• Excellent time management to navigate multiple tasks and deadlines.

Responsibilities

• Drive continuous improvement by contributing to employee confidence, engagement, and speed to proficiency.
• Develop and refine employee communications (awareness messages, incident reports, system events, briefs).
• Facilitate development, presentations, and train-the-trainer activities.
• Edit and revise Employee Readiness content to align with Brand Voice and Readiness standards.
• Provide subject matter expertise across multiple NS&S segments.
• Maintain and improve Front Line Use resources and content validation.
• Manage and resolve complex problems and implement solutions for business units.
• Participate in design, development, and implementation of complex products, systems, and services.

Skills

Communication

Presentation skills

Time management

Negotiation

Teamwork

Analytical thinking

Problem solving

Attention to detail

Decision making

Education

High School Diploma / GED / Secondary School or equivalent

Tools

MS Office

Content Management Systems

Job description

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates's physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

National Service and Solutions (NS&S) Employee Readiness team provides support to NS&S executive leaders and functional areas. Specific responsibilities include but not limited to:

• Drive continuous improvement by contributing to employee confidence, engagement, and speed to proficiency
• Develop and refine employee communications (e.g., awareness messages, incident reports, system events, monthly briefs)
• Facilitate development, presentations, and train-the-trainer activities
• Edit and revise Employee Readiness team content to align with Brand Voice and Readiness standards
• Provide subject matter expertise across multiple NS&S segments
• Maintain and improve Front Line Use (FLU) resources, including procedure content validation and internal website content
• Manage and resolve complex problems and execute solutions for business units
• Participate in the design, development, and implementation of complex products, systems, and services

Requirements

• 1 year of professional experience
• Strong ability to articulate complex ideas clearly and concisely in various formats
• Excellent written and verbal communication skills; proficient in training content/internal communications development
• Strong proficiency in MS Office (Word, PowerPoint, Excel, Outlook) and familiarity with content management systems
• Strong presentation skills, including the ability to present to various levels of leaders, departments, and teams
• Ability and critical thinking skills to make sound business decisions
• Excellent time management skills to navigate multiple tasks, competing priorities, and deadlines
• Experience building partnerships with various levels of leaders/business partners and strong negotiation skills
• Strong and positive work ethic that excels in a team environment

Skills

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40