Operations & Communications Specialist (Hybrid-Flex)

NC Health Affiliates; North Carolina; Hybrid; USD 61,000 - 97,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

Tuition reimbursement

401k match

Job summary

Blue Cross NC is seeking a Business Operations Advisor to lead the execution of commercial pharmacy member and provider communications, coordinating across internal teams and external vendors to deliver compliant messages.

You will manage workflows, analyze data, support planning, and drive process improvements, with hybrid in-office and remote work as part of a flexible, community-focused environment. This role requires strong organization, analytical skills, and collaboration.

Qualifications

• Bachelor’s degree or advanced degree required or equivalent experience.
• 0-2 years of experience in related field; in lieu of degree, 3+ years of experience.
• Strong organizational, analytical, and relationship management skills.

Responsibilities

• Coordinate the end-to-end operational execution of commercial pharmacy member and provider communications.
• Manage communication intake, prioritization, timelines, and workflow processes to ensure timely delivery.
• Partner with communications, pharmacy, clinical, compliance, legal, marketing, operations, and vendor teams to facilitate communication activities.
• Monitor communication initiatives to ensure adherence to regulatory, contractual, and organizational requirements.
• Identify process improvement opportunities that enhance communication quality, effectiveness, and efficiency.

Education

Bachelor’s degree or advanced degree

Job description

Blue Cross NC is seeking a Business Operations Advisor to lead the execution of commercial pharmacy member and provider communications, coordinating across internal teams and external vendors to deliver compliant messages.

You will manage workflows, analyze data, support planning, and drive process improvements, with hybrid in-office and remote work as part of a flexible, community-focused environment. This role requires strong organization, analytical skills, and collaboration.