Business Operations Associate, Pharmacy Communications

Blue Cross NC; North Carolina; Hybrid; USD 61,000 - 97,000; Full time

Benefits offered by this job

Health benefits

Work-life balance

Parental leave

Tuition reimbursement

401k match

Career development

Job summary

Blue Cross NC is seeking a Business Operations Advisor to provide operational leadership and coordination for commercial pharmacy member and provider communications. The role acts as a central point across internal teams, vendors, and partners to ensure timely, compliant communication delivery.

You'll gather and interpret operational data, support cross-functional approvals, manage vendor activities, and contribute to annual planning and process improvements to drive efficiency and strategic

Qualifications

• Bachelor's degree or advanced degree where required; otherwise 0–2 years of related experience.
• In lieu of a degree, 3+ years of related field experience may be acceptable.
• Strong organizational, analytical, and relationship management skills.

Responsibilities

• Coordinate the end-to-end operational execution of commercial pharmacy member and provider communications.
• Facilitate cross-functional reviews, sign-offs, and approvals within established timelines.
• Gather, validate, and interpret operational data to develop reporting and insights.
• Coordinate vendor activities, monitor deliverables, and support issue resolution.
• Support annual planning, budgeting, forecasting, and process redesign initiatives.

Skills

Budgeting

Business Operations

Business Process Improvements

Operational Plans

Operations Management

People Management

Performance Analysis

Planning Operations

Process Improvements

Staffing Operations

Job description

Job Description The Business Operations Advisor provides operational leadership and coordination to support the execution of commercial pharmacy member and provider communications. This role serves as a central point of coordination across internal pharmacy teams, business partners, and external vendors to ensure accurate, timely, and compliant communication delivery. The advisor is responsible for managing communication workflows, gathering and interpreting operational data, facilitating cross-functional approvals, coordinating vendor activities, and supporting business planning initiatives. The position requires strong organizational, analytical, and relationship management skills to drive operational efficiency, enhance communication effectiveness, and support strategic pharmacy objectives.

What You'll Do

Communication Operations & Execution Coordinate the end-to-end operational execution of commercial pharmacy member and provider communications. Manage communication intake, prioritization, timelines, and workflow processes to ensure timely delivery. Partner with communications, pharmacy, clinical, compliance, legal, marketing, operations, and vendor teams to facilitate communication activities. Monitor communication initiatives to ensure adherence to regulatory, contractual, and organizational requirements. Identify process improvement opportunities that enhance communication quality, effectiveness, and efficiency.

Cross-Functional Coordination Facilitate collaboration among internal departments to support communication development and execution. Coordinate stakeholder reviews and approvals, ensuring all required signoffs are obtained within established timelines. Serve as a liaison between pharmacy leadership, business teams, and external vendors. Track project milestones, dependencies, risks, and escalation needs.

Data Analysis & Operational Support Gather, validate, and interpret operational, communication, and data from multiple sources. Develop reporting and insights to support business decisions and operational planning.

Vendor Management Coordinate activities with external communication and fulfillment vendors. Monitor vendor deliverables, deadlines, and performance expectations. Support issue resolution, requirement clarification, and communication between vendors and internal stakeholders. Assist in maintaining vendor documentation, processes, and operational controls.

Business Planning & Operational Excellence Support annual planning, budgeting, forecasting, and resource allocation activities. Identify opportunities to improve operational efficiency, reduce administrative burden, and optimize workflow performance. Assist leadership with operational assessments, business case development, and process redesign initiatives. Document and maintain standard operating procedures and operational processes.

Who You Are

Bachelor's degree or advanced degree (where required) 0-2 years of experience in related field. In lieu of degree, 3+ years of experience in related field.

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Where You’ll Work

Our Hybrid-Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote-Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $60,907.00 - $97,452.00

Skills

• Budgeting
• Business Operations
• Business Process Improvements
• Operational Plans
• Operations Management
• People Management
• Performance Analysis
• Planning Operations
• Process Improvements
• Staffing Operations

About Us

It’s an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we’re leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well‐being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award‑winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at [e-mail]. Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.