Strategic Operations & Communications Associate

NC Health Affiliates LLC DBA Blue Cross NC; North Carolina; Hybrid; USD 61,000 - 97,000; Full time

Benefits offered by this job

Health benefits

Work-life balance

Parental leave

Tuition reimbursement

401k match

Career development

Job summary

Blue Cross NC is seeking a Business Operations Advisor to provide operational leadership and coordination for commercial pharmacy member and provider communications. The role acts as a central point across internal teams, vendors, and partners to ensure timely, compliant communication delivery.

You'll gather and interpret operational data, support cross-functional approvals, manage vendor activities, and contribute to annual planning and process improvements to drive efficiency and strategic

Qualifications

• Bachelor's degree or advanced degree where required; otherwise 0–2 years of related experience.
• In lieu of a degree, 3+ years of related field experience may be acceptable.
• Strong organizational, analytical, and relationship management skills.

Responsibilities

• Coordinate the end-to-end operational execution of commercial pharmacy member and provider communications.
• Facilitate cross-functional reviews, sign-offs, and approvals within established timelines.
• Gather, validate, and interpret operational data to develop reporting and insights.
• Coordinate vendor activities, monitor deliverables, and support issue resolution.
• Support annual planning, budgeting, forecasting, and process redesign initiatives.

Skills

Budgeting

Business Operations

Business Process Improvements

Operational Plans

Operations Management

People Management

Performance Analysis

Planning Operations

Process Improvements

Staffing Operations

Job description

Blue Cross NC is seeking a Business Operations Advisor to provide operational leadership and coordination for commercial pharmacy member and provider communications. The role acts as a central point across internal teams, vendors, and partners to ensure timely, compliant communication delivery.

You'll gather and interpret operational data, support cross-functional approvals, manage vendor activities, and contribute to annual planning and process improvements to drive efficiency and strategic