Operations & Client Success Assistant

Worldwise Tutoring LLC; United States; Remote; USD 21,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

WorldWise Tutoring is seeking an Operations & Client Success Assistant to join as a 1099 contractor. This 100% remote role requires 10–20 hours per week with self-scheduling within business hours.

Pay ranges from $15 to $20 per hour, starting at $15 for the first 90 days, and a minimum one-year commitment. You will own core processes that affect revenue and client trust, including tutor matching, CRM discipline, reactivation, referrals, and client lifecycle audits.

Qualifications

• Highly organized and detail-oriented with good judgment.
• Strong written communication for outreach to parents.
• High discretion handling student records and family information.
• Comfortable with CRM-style structured tracking of leads and clients.

Responsibilities

• Oversee tutor matching and initial ranking against a rubric.
• Track every lead and client: source, stage, quote, outcome.
• Handle reactivation and referrals with timely outreach.
• Audit client onboarding/offboarding, session logs, and progress reports.

Skills

Organizational skills

Written communication

Time management

Discretion

CRM familiarity

Tools

CRM software

Job description

Title: Operations & Client Success Assistant — WorldWise Tutoring

Location: 100% Remote (US work authorization required)

Commitment: 10–20 hrs/week, self-scheduled during business hours, 1099 independent contractor

Pay: $15–$20/hour, based on experience (start at $15/hr for the first 90 days)

Duration: Minimum 1-year commitment required

About the role: WorldWise Tutoring is a 13-year-old premium tutoring company (Chicago, Dallas–Fort Worth, Houston, Austin, San Antonio, plus remote) hiring a sharp, discreet, detail-driven Operations Assistant to support the Founder/CEO. This is not a generic admin role — you’ll own real processes that directly affect revenue and client trust, with growing autonomy as you prove out the fundamentals.

What you’ll own:

• Tutor matching: First-pass ranking of tutors to students against our documented rubric, for founder approval
• CRM and lead discipline: Every lead and client fully tracked — source, stage, quote, outcome
• Reactivation and referrals: Reaching out to paused families at the right moments, running our referral-ask process
• Client lifecycle: Onboarding, offboarding, session-log and progress-report audits, payment logging
• Institutional research: Building outreach lists for our growing school/college partnerships program

What we’re looking for:

• Someone unusually organized, careful, and comfortable exercising judgment within a defined process — more important than years of formal “operations” title experience
• Strong, natural writing — you’ll draft outreach that represents the company directly to parents
• High discretion — you’ll handle student records, learning-difference information, and family financial/contact details
• Comfortable with (or quick to learn) CRM-style structured tracking

This is a 1099 independent contractor role. You set your own hours and schedule within the general 10–20 hrs/week range, and are free to take on other clients or work.

Pay: $15.00 – $20.00 per hour

Expected hours: 10.0 — 20.0 per week

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Personal assistant: 1 year (Required)
• Education administration: 1 year (Preferred)

Work Location: Remote