Operations & Client Services Lead

Lifetime of Love Nannies - Corporate Owned; Buckeye (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Nanny & Companion Care Services Company is seeking an Operations & Client Services Administrator to support rapid growth in a fast-paced nanny and companion care setting. You will handle client engagement, lead generation, recruiting, and community presence while ensuring smooth day-to-day operations.

The role requires strong communication, the ability to balance multiple responsibilities, and a proactive mindset to drive growth and exceptional service.

Qualifications

• Experience in operations, administration, customer service, staffing, recruiting, sales, or healthcare/home care preferred.
• Strong interpersonal and communication skills.
• Ability to build quick rapport and maintain professional relationships.
• Experience with scheduling, onboarding, or employee coordination.

Responsibilities

• Build strong relationships with prospective and existing clients through excellent communication and customer service.
• Conduct consultations with families and clients to assess care needs and recommend services.
• Develop quick rapport and trust with clients, caregivers, and community partners.
• Follow up on inquiries, leads, and referrals in a timely and professional manner.
• Assist with converting leads into active clients through relationship-based sales.
• Maintain high client satisfaction and support ongoing retention efforts.
• Resolve client concerns professionally and efficiently.

Skills

Operations

Customer service

Recruiting

Sales

Scheduling

CRM

Communication

Tools

Microsoft Office

Google Workspace

CRM software

Job description

Nanny & Companion Care Services Company is seeking an Operations & Client Services Administrator to support rapid growth in a fast-paced nanny and companion care setting. You will handle client engagement, lead generation, recruiting, and community presence while ensuring smooth day-to-day operations.

The role requires strong communication, the ability to balance multiple responsibilities, and a proactive mindset to drive growth and exceptional service.