Operations & Client Services Coordinator

Jobgether; EUA; Teletrabalho; USD 30 000 - 44 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Remote work

Part-time schedule (20–25 hours/week)

Weekday availability

Autonomy and ownership

Broad responsibilities

Resumo da oferta

Jobgether is listing this opportunity on behalf of a partner company based in the United States. The Operations & Client Services Coordinator will support the day-to-day operations, client services, administrative coordination, technology support, and executive assistance in a remote, part-time capacity.

You will be a key contact for client inquiries, billing follow-ups, contract renewals, and operational issues while maintaining accurate records, calendars, and system access.

Qualificações

• Excellent written and spoken English with professional client communication.
• Strong client service skills and ability to handle inquiries and sensitive situations professionally.
• Proficiency with Google Workspace and confidence using digital tools, managing user accounts, and learning new platforms quickly.
• Excellent organizational and time-management skills to manage multiple priorities and meet deadlines.
• Proactive problem-solving skills and good judgment for independent work and escalation when needed.

Responsabilidades

• Respond to client questions regarding billing, accounts, schedules, contracts, and services with clear communication.
• Monitor delayed, declined, or failed payments and track upcoming contract renewals for timely follow-up.
• Coordinate with internal teams to resolve client concerns and escalate urgent matters to leadership as needed.
• Review operational reports, identify items needing attention, and follow up on missing information or inconsistencies.
• Maintain accurate and up-to-date client, employee, billing, and operational records across systems.
• Support compensation changes, client credits, and payroll-related conversations; assist with time-tracking corrections.
• Assist with recurring administrative processes and special projects as needed.
• Create and maintain email addresses, user accounts, team access permissions, and Google Workspace groups.
• Troubleshoot routine account and technology issues; learn new software-based workflows.
• Assist executive team with calendars, appointments, inboxes, and meeting schedules; manage communications and follow-ups.

Conhecimentos

Excellent written and spoken English

Client service

Google Workspace

Organizational skills

Time-management

Problem solving

Autonomy

Discretion

Ferramentas

Google Workspace

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations & Client Services Coordinator based in United States.

Support the smooth day-to-day running of business operations in a remote, part-time role combining client services, administrative coordination, technology support, and executive assistance. You will serve as a key point of contact for client inquiries, billing follow-ups, contract renewals, and operational issues, ensuring requests are handled promptly and professionally. Working closely with internal teams and executive leadership, you will maintain accurate records, coordinate essential workflows, and help identify potential problems before they elevate. You will also manage calendars, inboxes, user accounts, and recurring administrative tasks. This opportunity is ideal for a proactive, detail-oriented professional who communicates confidently, adapts quickly to new technologies, and takes ownership of responsibilities. The role offers a consistent weekday schedule within a remote environment that values reliability, discretion, and independent problem-solving.

Accountabilities

You will help maintain efficient business operations while delivering responsive client support and reliable administrative assistance to the executive team. Your responsibilities will include:

• Client services: Respond to client questions regarding billing, accounts, schedules, contracts, and services, ensuring clear and professional communication.
• Payment and renewal follow-ups: Monitor delayed, declined, or failed payments and track upcoming contract renewals to ensure timely follow-up.
• Issue coordination: Work with relevant internal teams to resolve client concerns and elevate sensitive, unusual, or urgent matters to leadership.
• Operational reporting: Review operational reports, identify items requiring attention, and follow up on missing information, inconsistencies, and potential issues.
• Record management: Maintain accurate and up-to-date client, employee, billing, and operational records across company systems.
• Compensation and payroll support: Track compensation changes, client credits, and important employee conversations, while assisting with time-tracking corrections and payroll preparation.
• Administrative operations: Support recurring administrative processes, special projects, and other operational tasks as needed.
• Technology administration: Create and maintain email addresses, user accounts, team access permissions, and Google Workspace groups.
• Basic technical support: Troubleshoot routine account and technology issues, maintain accurate system information, and learn new software-based workflows.
• Executive assistance: Manage calendars, appointments, and meeting schedules; organize executive inboxes; and identify urgent or time-sensitive messages.
• Communication and follow-up: Assist with drafting emails, conducting research, tracking follow-up items, and providing general administrative support to executive team members.
• Confidentiality and accountability: Handle sensitive information discreetly, complete tasks accurately, and ensure important responsibilities are addressed without constant reminders.

Requirements

The ideal candidate is organized, dependable, and comfortable balancing client communication with operational and executive support responsibilities. They should demonstrate sound judgment, strong attention to detail, and the ability to work independently in a remote environment. Key qualifications include:

• Excellent written and spoken English, with the ability to communicate professionally with clients, colleagues, and leadership.
• Experience in operations, administration, executive assistance, customer service, or a related support function.
• Strong client service skills and the ability to handle inquiries, follow-ups, and sensitive situations professionally.
• Proficiency with Google Workspace and confidence using digital tools, managing user accounts, and learning new platforms quickly.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail when maintaining records, reviewing reports, and handling administrative or financial information.
• Proactive problem-solving skills and good judgment when determining which issues to resolve independently and which to elevate.
• Ability to work autonomously, take ownership of responsibilities, and maintain consistent performance without frequent supervision.
• Professional discretion when handling confidential client, employee, payroll, and executive information.
• Reliable availability and responsiveness from Monday through Friday, with the ability to maintain a consistent weekday schedule.

Experience with billing, payroll, accounts receivable, remote teams, or service-based businesses is beneficial but not required.

Benefits

• Remote work: Work remotely without a requirement to work from a physical office.
• Part-time schedule: 20–25 hours per week.
• Weekday flexibility: Exact working hours may offer some flexibility, provided you maintain consistent availability and reliable responsiveness Monday through Friday.
• Broad responsibilities: Gain experience across client services, business operations, technology administration, and executive support.
• Ownership and autonomy: Opportunity to manage responsibilities independently and contribute directly to smooth business operations.
• Compensation: Salary or hourly pay rate is not specified in the job description.
• Additional benefits: Healthcare, paid time off, and other benefits are not specified.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.