Operations & Client Experience Manager

Talantir; United States; Remote; USD 34,000 - 41,000; Part time

Job summary

Talantir, a luxury portrait photography studio, seeks a part-time remote administrator to manage client communications and back-end workflows. You’ll respond to inquiries, handle contracts and invoices via 17hats, and keep client progress on track—ensuring every session runs smoothly.

The role emphasizes friendly, personalized communication, meticulous scheduling, and proactive problem-solving in a small team setting with flexible hours.

Qualifications

• Strong organizational skills with attention to detail.
• Clear, prompt, and thoughtful communication.
• Warm, personalized communication style and empathy.
• Ability to manage multiple moving pieces and schedules.
• Proactive, self-directed work ethic and following established workflows.

Responsibilities

• Respond to client inquiries and guide them through booking.
• Send contracts, invoices, and emails through our CRM (17hats).
• Keep track of client workflows and ensure everything stays on schedule.
• Coordinate shoot logistics and communicate with the team.
• Support clients before and after their sessions.
• Help keep tasks, calendar, and backend systems organized.

Skills

Organizational skills

Attention to detail

Communication

Interpersonal skills

Emotional intelligence

Warm, personalized communication

Multitasking

Proactive mindset

Systems familiarity

Tools

17hats

Job description

We are a luxury portrait photography studio based in Santa Barbara, CA, creating deeply personal, confidence-building portrait experiences for women.

We’re looking for a highly organized, warm, and reliable person to help manage client communication and keep the business running smoothly behind the scenes.

About the Role

This is a part-time (approx. 10 hours/week), fully remote position with a flexible schedule.

This is a small, personal, client-experience-driven creative business. The business is already set up with strong systems, workflows, and templates—so this role is about keeping everything running smoothly, not building from scratch.

You’ll be managing the flow of communication, tracking client progress, and making sure nothing falls through the cracks.

What You’ll Do

• Respond to client inquiries and guide them through booking
• Send contracts, invoices, and emails through our CRM (17hats)
• Keep track of client workflows and ensure everything stays on schedule
• Coordinate shoot logistics and communicate with the team
• Support clients before and after their sessions
• Help keep tasks, calendar, and backend systems organized

What We’re Looking For

• Strong organizational skills and attention to detail
• Clear, prompt, and thoughtful communication
• Strong interpersonal skills and emotional intelligence
• Ability to communicate in a warm, personalized (not overly corporate) way
• Ability to manage multiple moving pieces at once
• Proactive and self-directed (you don’t wait to be told what to do)
• Comfortable using systems and following established workflows

Bonus (not required):

• Experience with 17hats or similar CRM tools
• Experience in admin, operations, or a client-facing role

You Might Be a Great Fit If You…

• Love creating smooth, well-organized experiences for others
• Naturally keep track of details and timelines
• Are reliable, consistent, and follow through on what you start
• Are warm, empathetic, and professional in communication
• Enjoy being the person who keeps everything “on track”

Not the Right Fit If You…

• Struggle with consistent or timely communication
• Prefer to “figure things out as you go” instead of following systems
• Have difficulty managing multiple tasks and timelines
• Struggle to communicate with insecure and vulnerable clients and make them feel seen and valued.

Details

• $25–$30/hour
• ~10 hours/week
• Fully remote
• Flexible schedule

About the Work

This business is rooted in helping women see themselves the way their loved ones see them through a guided, supportive portrait experience.

You’ll play an important role in making that experience feel seamless, calm, and well cared for behind the scenes.