Operations & Billing Manager — Community Utilities

Arapahoe County Water & Wastewater Authority; Centennial (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Pension with 5% match

HRA contributions

11 paid holidays

Retirement contributions

Wellness reimbursement

Volunteer time off

Vacation

Sick time

Short term disability

Job summary

Arapahoe County Water & Wastewater Authority (ACWWA) is seeking a Business Operations Manager in the Administration Department to lead billing, customer service, contract administration, and administrative operations. You will manage a diverse set of responsibilities, coach a team, and drive process improvements to support ACWWA's mission.

The ideal candidate will be an attentive listener with strong time management and leadership skills, backed by experience in utility billing and financial

Qualifications

• Bachelor's degree in Business Administration or related field.
• Five years of relevant professional experience.
• Supervisory experience preferred.

Responsibilities

• Oversee utility billing and accounts receivable processes.
• Prepare operational and financial metrics and reports for leadership and the Board.
• Serve as the subject matter expert for ACWWA's Customer Information System (CUZI).
• Manage customer communications and public notifications.
• Oversee contract administration and office operations.
• Supervise, coach, and develop staff.

Skills

Customer service

Leadership

Analytical

Time management

Education

Bachelor's degree in Business Administration

Master’s degree preferred

Job description

Arapahoe County Water & Wastewater Authority (ACWWA) is seeking a Business Operations Manager in the Administration Department to lead billing, customer service, contract administration, and administrative operations. You will manage a diverse set of responsibilities, coach a team, and drive process improvements to support ACWWA's mission.

The ideal candidate will be an attentive listener with strong time management and leadership skills, backed by experience in utility billing and financial