BUSINESS OPERATIONS MANAGER

Arapahoe County Water & Wastewater Authority; Centennial (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Pension with 5% match

HRA contributions

11 paid holidays

Retirement contributions

Wellness reimbursement

Volunteer time off

Vacation

Sick time

Short term disability

Job summary

Arapahoe County Water & Wastewater Authority (ACWWA) is seeking a Business Operations Manager in the Administration Department to lead billing, customer service, contract administration, and administrative operations. You will manage a diverse set of responsibilities, coach a team, and drive process improvements to support ACWWA's mission.

The ideal candidate will be an attentive listener with strong time management and leadership skills, backed by experience in utility billing and financial

Qualifications

• Bachelor's degree in Business Administration or related field.
• Five years of relevant professional experience.
• Supervisory experience preferred.

Responsibilities

• Oversee utility billing and accounts receivable processes.
• Prepare operational and financial metrics and reports for leadership and the Board.
• Serve as the subject matter expert for ACWWA's Customer Information System (CUZI).
• Manage customer communications and public notifications.
• Oversee contract administration and office operations.
• Supervise, coach, and develop staff.

Skills

Customer service

Leadership

Analytical

Time management

Education

Bachelor's degree in Business Administration

Master’s degree preferred

Job description

Are you looking for a fascinating and unique job opportunity? Do you want to help make a difference in helping to serve our community?

Check out this great full-time position in the Administration Department at Arapahoe County Water and Wastewater Authority.

Arapahoe County Water and Wastewater Authority (ACWWA, pronounced Aqua) provides the drinking water and wastewater services to the people living and working within its service area. The service area is comprised of about 3,500 residences and businesses located primarily in Arapahoe and northern Douglas Counties.

ACWWA offers excellent benefits that include a pension plan with 5% match, Health, Vision and Dental coverage, Life insurance, Vacation and Sick Leave.

Why Work for ACWWA?

ACWWA is a dynamic and positive place to work with passionate employees. ACWWA provides excellent benefits including a

• 100% employer paid health insurance, dental, vision,
• HRA contributions,
• 11 paid holidays,
• 3% employer contributions to employee retirement plus up to 5% matching retirement contribution program,
• wellness reimbursement,
• volunteer time off,
• vacation,
• sick time,
• short term disability and many more.

More information about ACWWA can be found at www.ACWWA.com

Requirements

About the Position

The Business Operations Manager oversees utility billing, customer service, contract administration, and administrative operations while leading a team of customer service, billing, and administrative professionals.

The ideal candidate will be an attentive listener, engaging effectively with their team, colleagues, and customers alike. The Business Operations Manager should be comfortable managing a diverse range of responsibilities while demonstrating strong time management and leadership skills. A keen eye for detail, a passion for problem-solving, and a commitment to advancing ACWWA's Mission and Vision are essential.

Key responsibilities include:

• Managing the utility billing and accounts receivable processes.
• Preparing operational and financial metrics, reports and data summary for leadership and the Board of Directors.
• Serving as the subject matter expert for ACWWA's Customer Information System (CUZI)
• Managing customer communications and public notifications
• Overseeing contract administration and office operations
• Supervising, coaching, and developing staff

What We're Looking For

We're looking for a collaborative leader with strong analytical, organizational, and customer service skills. Experience in utility billing, business operations, financial reporting, and employee supervision is highly desirable. Public utility experience is a plus.

Minimum Qualifications

• Bachelor's degree in Business Administration or a related field. Master’s degree preferred.
• Five (5) years of relevant professional experience
• Supervisory experience preferred

If you're passionate about leadership, customer service, and continuous improvement, we'd love to hear from you.

Hiring Range: $90,000-$120,000

The pay range for this position is listed above. This pay range is a good faith estimate representative of all experience levels for this position. In addition, ACWWA considers several other factors when extending an offer including but not limited to the role, function and associated responsibilities, the candidate’s work experience, education/training and key skills.