Operations & BDC Specialist - Drive Scheduling & Efficiency

Sanderson Lincoln; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Supportive team environment

Job summary

Sanderson Lincoln is seeking a motivated Operations/BDC professional in Phoenix, AZ to streamline operations, manage BDC activities, and schedule service appointments for growth and customer satisfaction. The role requires initiative, organization, and strong communication to handle multiple tasks across departments.

Candidates should bring experience in operations or business development, solid CRM and CDK software skills, and the ability to work independently or in a team.

Qualifications

• Previous experience in operations, customer service, or business development preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work independently as well as part of a team.
• Proficiency with CRM tools and common office software.
• CDK software proficiency.

Responsibilities

• Manage day-to-day operational tasks ensuring smooth workflow and process efficiency.
• Support the Business Development Center by handling inbound and outbound communications with customers.
• Schedule service appointments efficiently to maximize customer satisfaction and operational productivity.
• Coordinate with various departments to improve customer service and operational productivity.
• Track and report on key performance metrics related to operations and business development.
• Assist in implementing new procedures to enhance operational effectiveness.
• Maintain accurate records and ensure compliance with company policies.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Attention to detail

CRM tools

Office software

CDK software

Tools

CDK software

CRM software

Job description

Sanderson Lincoln is seeking a motivated Operations/BDC professional in Phoenix, AZ to streamline operations, manage BDC activities, and schedule service appointments for growth and customer satisfaction. The role requires initiative, organization, and strong communication to handle multiple tasks across departments.

Candidates should bring experience in operations or business development, solid CRM and CDK software skills, and the ability to work independently or in a team.