Operations & Bar Manager - Waterside District

Live! Hospitality & Entertainment; Norfolk (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Personal and vacation time

401(k) plan with employer match

Job summary

Blue Moon TapHouse in downtown Norfolk, VA is seeking a seasoned Manager to oversee daily food and beverage operations in a high-volume bar environment with an open kitchen and live music. You will ensure guest satisfaction, enforce health and safety standards, train staff, plan shifts, manage inventory and costs, and drive promotional programs to grow sales.

Strong leadership, excellent communication, and the ability to balance quality with profitability are essential; evenings and weekends

Qualifications

• High school diploma or equivalent.
• Hospitality Management degree or college preferred.
• Must speak fluent English; other languages preferred.

Responsibilities

• Ensure compliance with standards of service and operating procedures.
• Adhere to regulations concerning health safety or other compliance requirements.
• Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.
• Provide hands on bar and server training.
• Plan and organize work.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate staffing actions in accordance with company rules.
• Address guest complaints and establish service recovery guidelines.
• Assist with promotions and new menus and local marketing programs.
• Monitor performance via guest feedback and financial results; initiate corrective action.
• Maintain inventory security and control costs; participate in inventories.
• Aim for budgeted revenues and maximize profitability across outlets.

Education

High school diploma or equivalent

Hospitality Management Degree or some college

Job description

Blue Moon TapHouse was born from the creative inspiration of bringing craftsmanship to life. The menu marries the art of cooking with the art of beer in a high-volume bar environment, boasting an open kitchen. The Tavern features live music and authentic art by local artists. The TapHouse boasts 22,550 square footage and connects Waterside Drive to the Elizabeth River waterfront in the heart of downtown Norfolk, Virginia.

Manager Responsibilities Include, But Are Not Limited To

• Ensure compliance with standards of service and operating procedures.


• Adhere to federal, state and local regulations concerning health safety or other compliance requirements.


• Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.


• Provide hands on bar and server training.


• Plan and organize work.


• Communicate and enforce policies and procedures.


• Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.


• Alert management of potentially serious issues.


• Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions.


• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.


• Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.


• Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.


• Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.


• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).


• Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis.


• Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.


• May coordinate special events scheduled for the venue.

Manager Qualifications

• High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service restaurant/nightclub or similar setting.


• Hospitality Management Degree or some college preferred.


• Must speak fluent English, other languages preferred.

The Manager position requires the ability to perform the following

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the facility, the brand and the Company.


• Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions.


• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.


• Problem solving, reasoning, motivating, organizational and training abilities are used often.


• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.


• May be required to work nights, weekends, and/or holidays.


• Carrying or lifting items weighing up to 75 pounds.


• Moving about the outlet(s) safely and efficiently.


• Handling food, objects, products and utensils.


• Bending, stooping, and kneeling.

Compensation: The compensation range for this position is $65,000 - $75,000 annually. Eligible employees are entitled to a comprehensive benefits package following the required eligibility period, which includes:

• Health, dental, and vision insurance


• Personal and vacation time


• 401(k) plan with employer match