Banquet Supervisor - Waterside District

Xfinity Live!; Norfolk (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

Xfinity Live! in Norfolk, VA is seeking a Banquet Supervisor to oversee event operations, lead a service-minded team, and ensure flawless execution of banquets.

This role requires coordinating with kitchen staff, managing staff schedules, and delivering high-quality guest experiences at a premier dining and entertainment district. The ideal candidate has at least 1 year of banquet/FOH experience, strong leadership and communication skills, and a proven ability to manage time and resources

Qualifications

• High school diploma or GED required.
• At least 1 year of banquet and F&B experience with supervisory duties.
• Must speak fluent English.
• Proven ability to lead a team and communicate effectively.
• Excellent time management and organizational skills.

Responsibilities

• Maintain quality, service and operating standards established by the venue to ensure consistency.
• Supervise day-of banquets: assign work, communicate objectives, enforce policies.
• Ensure rooms are set up and service aligns with banquet event orders; review details with staff and kitchen.
• Coordinate with kitchen on menus, delivery times, and any AV or technical needs.
• Greet guests, respond to requests and complaints promptly, and apply service recovery guidelines.
• Review guest checks with clients after events and obtain signatures.
• Maintain procedures to secure inventory, equipment, and money; replenish supplies as needed; minimize waste.
• Ensure banquet equipment is ready for the next day and facilities are clean and stocked.
• Promote teamwork and quality service across departments.
• Must have a high school diploma and at least 1 year of banquet/food & beverage supervisory experience.

Skills

Team leadership

Communication

Time management

Organization

Customer service

Fluent English

Education

High School Diploma or GED

Job description

Blue Moon TapHouse
333 Waterside Dr
Norfolk, VA 23510, USA

Description

Norfolk’s premier dining and entertainment district is a central place where you can hang out, dine and relax with your whole family. Waterside District features the best of national, regional and local restaurants and offers live music, festivals and more. Located in the heart of the central business district and adjacent to the City of Norfolk’s world-class waterfront and festival site, Waterside District is a central gathering place for local residents and visitors.

Banquet Supervisor Responsibilities include, but are not limited to:

• Maintain quality, service and operating standards as established by the venue to ensure quality and consistency.
• Supervise day of banquets which includes, communicating objectives to team members working the events, scheduling/assigning work, and communicating and enforcing policies and procedures.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.Conduct pre-function meetings withscheduled staff and review all information pertinent to the service andset-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables,receptions and coffee breaks for cleanliness, attractiveness, and properlayout.
• Meetwith Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times,amounts, and arrangements. Coordinate any AV equipment, or other technical needs
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt andprofessional manner.Establish and implement appropriate service recovery guidelines according to in order toensure total guest satisfaction.
• Review guest check with client after function and obtain signature.
• Maintainprocedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usablegoods are wasted. Establish par levels for supplies and equipment.
• Ensurethat equipment is prepared for the following day’s work. Ensure that all banquet equipment is inproper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities arecleaned, vacuumed, and properly stocked according to anticipated businessvolumes.
• Ensure the guests'total satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• A high school diploma or GED equivalent required.
• Must have at least 1 years’ experience with banquets andfood and beverage operations training and operations, including one year supervisory experience, or an equivalent combination of education and experience.
• Must speak fluent English.
• Proven ability to lead a team and communicate efficiently, both verbally and in writing.
• Exceptional time management and organization skills.
• Communication skills are utilized asignificant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the brand and the Company.

The Banquet Supervisor position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)
• Moving about the function areas.
• Moving about the outlet(s)
• Bending, stooping, standing, and kneeling
• Withstand potential climate temperature changes in assigned work area.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.