Guest Experience Associate

Mesa Padel Club; Mesa (AZ); Presencial; USD 19 286 000 - 27 552 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Growth opportunities

Flexible hours

Access to premium facilities

Resumo da oferta

A vibrant racquet sports community in Mesa is seeking a Front Desk & Guest Experience Associate. This role involves greeting members, managing bookings, and promoting memberships and events. The ideal candidate is outgoing, service-minded, and tech-savvy, with a passion for sports or hospitality. This position offers flexible hours, competitive compensation, and opportunities for growth in a supportive environment aimed at creating a flagship padel destination in the Phoenix metro area.

Qualificações

• Some experience or strong interest in sports, fitness, or hospitality.
• Self-starter who takes initiative and looks for ways to improve.
• Willing to work early mornings, evenings, and weekends as needed.

Responsabilidades

• Greet and check in members and guests with a friendly attitude.
• Manage bookings and transactions through court management system.
• Actively promote memberships, events, and merchandise.
• Engage with members to build a sense of community.
• Support social events, open plays, and tournaments with onsite coordination.
• Maintain a clean, stocked, and welcoming clubhouse and retail area.
• Engage with members to build community and belonging.

Conhecimentos

Outgoing, approachable, and service-minded

Comfortable speaking to groups and individuals

Tech-savvy

Bilingual (Spanish/English)

POS

Multitasking

Formação académica

High school diploma

Ferramentas

Booking software

POS system

Descrição da oferta de emprego

Mesa Padel Club is a new community-first racquet sports destination in the heart of downtown Mesa. We are creating a vibrant, inclusive space where padel is more than a sport; it is a way to connect, move, and belong. Our club blends high-quality facilities, thoughtful programming, and a welcoming atmosphere to offer players of all levels an exceptional on- and off-court experience.

Role Overview

As the first face people see when they walk through our doors, the Front Desk & Guest Experience Associate plays a vital role in setting the tone for our members and guests. With a warm smile and upbeat energy, you'll make everyone feel at home while helping them book courts, learn about our offerings, and get involved with the community. You’ll also play a key role in selling memberships, events, and merchandise—growing the club alongside the rest of our team.

This is more than a front desk job—it’s a launchpad. Whether your passion is community building, marketing, coaching, or operations, we offer a path to grow into roles like Assistant General Manager, Marketing Associate or Assistant Coach.

Key Responsibilities

• Greet and check in members and guests with a friendly, helpful attitude
• Manage bookings and transactions through our court management system
• Provide club information and guide guests through our services and events
• Actively promote memberships, events, and merchandise
• Support social events, open plays, and tournaments with onsite coordination
• Maintain a clean, stocked, and welcoming clubhouse and retail area
• Engage with members to build a sense of community and belonging
• Handle basic inquiries about padel and club operations
• Maintain a visible presence in the club, engaging with members and guests.

Ideal Candidate Profile

• Outgoing, approachable, and service-minded
• Comfortable speaking to groups and individuals in a friendly, persuasive way
• Some experience or strong interest in sports, fitness, or hospitality
• A self-starter who takes initiative and looks for ways to improve
• Tech-savvy enough to navigate booking, POS, and communication systems
• Willing to early morning and/or evenings and weekends as needed
• Bilingual (Spanish/English) is a plus

What We Offer

• Competitive compensation
• Growth opportunities
• Flexible hours and a supportive, community-driven environment.
• Access to premium facilities and equipment.
• The opportunity to help shape a flagship padel destination in the Phoenix metro area.