Club Manager Marina Del Rey

Bay Padel; California; On-site; USD 110,000 - 135,000; Full time

Job summary

Bay Padel, the Bay Area’s fastest-growing padel and racket sports club, is expanding in Marina del Rey, Los Angeles. The Club Manager will own day-to-day operations, including facility quality, front desk performance, member experience, events, and cost control across padel, pickleball, and fitness.

This is a hands-on leadership role where you’ll partner with Head Coaches and the VP of Operations & Sports to drive program decisions, improve processes, and elevate the member experience.

Qualifications

• Strong analytical thinking and data-driven decision making.
• Proven ability to manage a club or facility operations with a focus on experience and revenue.
• Experience planning and executing events, leagues, and tournaments.
• Comfortable leading diverse teams and coaching staff to deliver service standards.
• Ability to manage P&L and control costs while maintaining high member satisfaction.

Responsibilities

• Own the club's P&L; monitor revenue, costs, and profitability.
• Drive revenue growth and cost reduction through performance analysis.
• Project manage events, tournaments, leagues, and activations with marketing input.
• Oversee front desk staffing, training, and service standards.
• Maintain facility operations, safety, and maintenance within budget.
• Collaborate with coaches, marketing, and VP of Operations to align programming.

Skills

P&L management

Operations leadership

Event planning

Staff management

Tools

Excel

MS Office

CRM systems

Job description

Bay Padel is the Bay Area's fastest-growing padel and racket sports club, with locations across California. We exist to build a professional, inspiring environment where people of all backgrounds can connect, grow, and find belonging through the consistent pursuit of excellence, community, and personal elevation.

We are building a place where members come to compete, improve, and belong, and where the team behind the experience takes as much pride in the details as the players do on the court. As we expand across California, we are looking for people who share that standard.

Role Overview

The Club Manager is the operational heart of our new Marina del Rey location in Los Angeles. This role owns the day-to-day running of the club: facility quality, front desk performance, member experience, event execution, and operational costs across padel, pickleball, and fitness, and is directly accountable for the club's P&L. The Club Manager reports directly to the VP of Operations & Sports.

This is not a caretaker role. The Club Manager is expected to bring initiative, propose process improvements, and actively participate in programming decisions alongside the Head Coaches (padel, pickleball, and fitness) and the VP of Operations & Sports.

Responsibilities

• Own the club's P&L; understand and monitor revenue, costs, and profitability.
• Monitor performance against targets and proactively identify opportunities to grow revenue and reduce costs.

Event Execution

• Serve as the project manager for club events, tournaments, leagues, and special activations, ensuring smooth execution in accordance with planning from the Marketing and Strategy team.
• Plan and coordinate event logistics, staffing, equipment, court/class setup, vendor coordination, and communication timelines, well in advance.
• Oversee event setup and breakdown, ensuring courts, common areas, and equipment meet Bay Padel standards.
• Coordinate with internal teams and external vendors as needed: equipment, signage, food and beverage, rentals.

Member Experience

• Own the on-floor member experience, atmosphere, feedback, and day-to-day satisfaction.
• Handle member complaints centrally in partnership with the customer success team.
• Execute member experience standards set by the VP of Operations & Sports and the customer success team, feeding back regularly to refine those standards.

Front Desk Management

• Directly hire, train, schedule, and manage all front desk staff.
• Execute sales and customer service standards set by Bay Padel, providing regular coaching and feedback to front desk staff.
• Propose staffing and service process improvements.

Facility Operations and Maintenance

• Execute, enforce, and actively evolve operational procedures and task lists as the club grows, updating processes regularly so they reflect how the club actually operates.
• Identify opportunities for process improvement and propose new procedures to the VP of Operations & Sports for approval and potential rollout across other clubs.
• Own facility maintenance, given a defined budget and the freedom to decide how best to use it, whether through in-house staff or third-party vendors.
• Act as the primary point of contact for all repair and maintenance requests. Maintain a proactive schedule that prevents issues before they affect the member experience.
• Execute maintenance decisions independently within budget. If additional budget is needed, bring a clear case to the VP of Operations & Sports, reviewed at the weekly KPI and budget meeting.
• Own the cleanliness outcome, regardless of whether cleaning is handled in-house or by a third-party vendor.

Programming & Coaching Relationship

• Actively participate in programming decisions alongside the Head Coaches across padel, pickleball, and fitness, and the VP of Operations & Sports.
• Bring structured court/class occupancy data and member feedback to weekly programming reviews.
• Own the operational impact of that programming and the overall member experience across all three offerings.

Leagues & Tournaments

• Own all on-site operational execution for leagues and tournaments, facility readiness, court/class setup, front desk staffing, amenities, and day-of logistics, across padel and pickleball.
• Manage league and tournament scheduling for the club.
• Own the full member experience around tournaments: the atmosphere, the setup, the service, and how participants feel from arrival to departure.
• Foster a collaborative, close-knit team culture by actively engaging and connecting the padel, pickleball, fitness, and front desk teams.
• Set the tone on the floor every day. The way the Club Manager shows up, communicates, and handles pressure directly shapes how the rest of the team behaves.

Non-Sport Revenue

• Own all non-sport revenue streams at the club.
• Proactively identify and develop non-sport revenue opportunities, from pro shop merchandising to partnerships, that are complementary to the Bay Padel member experience.

What We're Looking For

• Strong analytical and critical thinking skills, data-driven decision-making, and the ability to spot patterns before they become problems.
• Operationally excellent, organized, process-driven, and comfortable managing multiple moving parts across padel, pickleball, and fitness programming simultaneously.
• Proactive by nature, identifies what needs improving and brings a proposal, not waiting to be told.
• A clear communicator who can work across different personality types, from front desk staff to head coaches to senior leadership.
• Experience managing or coordinating events is a strong advantage.
• Sport-specific knowledge is not required. Curiosity about padel, pickleball, and fitness, and genuine enthusiasm for the member community, is.
• A transparent and open communicator who raises issues as they come up, not after they've grown. Willing to change their mind when presented with new information, and comfortable having honest conversations with the team.
• Goes above and beyond. This is a big role at a growing company, launching a brand-new market. That means rolling up your sleeves, adapting fast, and never seeing something important as someone else's problem.

Compensation: base salary + incentivized bonus structure.