Operations Associate: Patient Experience & Growth

Medically Modern; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Incentive bonuses

Competitive benefits package

Job summary

Medically Modern is a technology-first medical supply company reshaping DME logistics to get patients what they need faster. We’re hiring an early-career Operations Associate to own hands-on exposure across operations, marketing, technology, healthcare and customer service at a fast-growing startup.

You’ll tackle insurance denials, follow-ups, and cross-team collaboration, building processes and playbooks, and partnering with our in-house tech team to automate manual tasks while helping launch

Qualifications

• 0 to 3 years of work experience.
• Fast learner who likes figuring things out.
• Comfortable going deep on messy problems until you understand what's actually going on.
• Excited to use AI tools to work smarter and faster.
• Organized and clear in writing and on the phone.
• Genuinely cares about patients.
• Passionate about healthcare and technology.

Responsibilities

• Be the problem solver who gets into the weeds on insurance denials, missing paperwork and doctor's office follow-ups so every patient gets a white glove experience.
• Work with insurers, doctor's offices and manufacturers to clear roadblocks and build relationships that make the next case go faster.
• Turn what you learn into better processes, playbooks and tools for the team.
• Partner with our in-house tech team to automate the manual work that slows patients down.
• Help launch and build out our new product lines.
• Take on special projects across operations, marketing and patient experience.

Skills

Fast learner

Problem solving

Clear communication

Organized writing & phone

Job description

Medically Modern is a technology-first medical supply company reshaping DME logistics to get patients what they need faster. We’re hiring an early-career Operations Associate to own hands-on exposure across operations, marketing, technology, healthcare and customer service at a fast-growing startup.

You’ll tackle insurance denials, follow-ups, and cross-team collaboration, building processes and playbooks, and partnering with our in-house tech team to automate manual tasks while helping launch