Operations Associate — Healthcare Tech, Early Ownership

Squad Health; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

Office in NYC

Job summary

Squad Health, a healthcare technology company in New York, is hiring an Operations Associate for an early-career role within Strategy & Operations. You will move between analysis and execution, identifying bottlenecks and outlining practical improvements that scale with our growing customer base.

You’ll partner with Operations, Product, and Engineering to document pain points and translate them into automation opportunities, while building dashboards and reports to track performance.

Qualifications

• 0–2 years full-time experience; exceptional recent graduates encouraged to apply.
• First-principles approach to problem-solving; ability to break ambiguous questions into facts and a plan.
• Strong analytical judgment with data-quality variability.
• Resourcefulness to translate analysis into action when solutions aren’t obvious.
• High agency, curiosity, and willingness to move work forward while asking thoughtful questions.
• Systems-oriented mindset; recognize patterns across recurring problems and build scalable solutions.
• Evidence of meaningful work through employment, internships, research, or campus leadership.
• Clear, concise written and verbal communication, able to turn complex information into actionable recommendations.

Responsibilities

• Analyze business and operational performance and translate findings into clear recommendations.
• Identify bottlenecks and redesign workflows for faster, clearer ownership and fewer handoffs.
• Partner with Operations, Product, and Engineering to document pain points and translate into automation opportunities.
• Build and maintain metrics, dashboards, trackers, and reporting for a clear view of performance.
• Create models, memos, project plans, and recommendations from incomplete information.
• Own cross-functional initiatives from definition through execution and measurement.
• Support business planning, forecasting, market research, and strategic projects.
• Take ownership of recurring processes and improve them over time.
• Bring structure to ambiguous questions and keep stakeholders informed as work progresses.

Job description

Squad Health, a healthcare technology company in New York, is hiring an Operations Associate for an early-career role within Strategy & Operations. You will move between analysis and execution, identifying bottlenecks and outlining practical improvements that scale with our growing customer base.

You’ll partner with Operations, Product, and Engineering to document pain points and translate them into automation opportunities, while building dashboards and reports to track performance.