Operations Associate

Medically Modern; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Incentive bonuses

Competitive benefits package

Job summary

Medically Modern is a technology-first medical supply company reshaping DME logistics to get patients what they need faster. We’re hiring an early-career Operations Associate to own hands-on exposure across operations, marketing, technology, healthcare and customer service at a fast-growing startup.

You’ll tackle insurance denials, follow-ups, and cross-team collaboration, building processes and playbooks, and partnering with our in-house tech team to automate manual tasks while helping launch

Qualifications

• 0 to 3 years of work experience.
• Fast learner who likes figuring things out.
• Comfortable going deep on messy problems until you understand what's actually going on.
• Excited to use AI tools to work smarter and faster.
• Organized and clear in writing and on the phone.
• Genuinely cares about patients.
• Passionate about healthcare and technology.

Responsibilities

• Be the problem solver who gets into the weeds on insurance denials, missing paperwork and doctor's office follow-ups so every patient gets a white glove experience.
• Work with insurers, doctor's offices and manufacturers to clear roadblocks and build relationships that make the next case go faster.
• Turn what you learn into better processes, playbooks and tools for the team.
• Partner with our in-house tech team to automate the manual work that slows patients down.
• Help launch and build out our new product lines.
• Take on special projects across operations, marketing and patient experience.

Skills

Fast learner

Problem solving

Clear communication

Organized writing & phone

Job description

Medically Modern is a technology-first medical supply company. The durable medical equipment (DME) industry is massive, but it still runs on fax machines and phone calls, and it's ripe for tech disruption. Getting medical equipment like glucose monitors, sleep apnea machines or even basic supplies covered and delivered is way harder than it should be. Patients get stuck waiting on paperwork, bounced between insurers and doctor's offices, and often give up. We exist to fix that. Our patient experience is so good that some of our patients have actually joined the team.

We build all of our technology in house and use it to make patient care seamless, from the first referral to every reorder. We started in diabetes, providing glucose monitors, insulin pumps and supplies to over 3,000 patients nationwide, with partnerships with leading manufacturers and top endocrinology clinics. Now we're rapidly expanding into new areas of care. We've launched eight new product lines this year, including sleep apnea, incontinence and compression supplies, and they're already gaining real traction.

We've grown 10x over the past year, crossing eight figures in revenue, and plan to keep that pace next year. Our team has grown from 2 to 15 people this year alone.

The Role

We're hiring an early-career Operations Associate with 0 to 3 years of experience. You'll get hands-on exposure to operations, marketing, technology, healthcare and customer service, all inside a company that's scaling fast. Your job is to make it easier for patients to get the supplies they need. That means getting in the weeds: figuring out why things get stuck, fixing them and making sure they don't get stuck the same way again. You will work directly with our leadership team with real ownership from day one and get to make a real impact on a rapidly scaling business.

What you'll do

• Be the problem solver who gets into the weeds on insurance denials, missing paperwork and doctor's office follow-ups so every patient gets a white glove experience
• Work with insurers, doctor's offices and manufacturers to clear roadblocks and build relationships that make the next case go faster
• Turn what you learn into better processes, playbooks and tools for the team
• Partner with our in-house tech team to automate the manual work that slows patients down
• Help launch and build out our new product lines
• Take on special projects across operations, marketing and patient experience

Who you are

• 0 to 3 years of work experience
• Fast learner who likes figuring things out
• Comfortable going deep on messy problems until you understand what's actually going on
• Excited to use AI tools to work smarter and faster
• Organized and clear in writing and on the phone
• Genuinely cares about patients, many of whom come to us after being let down elsewhere
• Passionate about healthcare and technology (prior experience not required)

Details

Full-time, in person 4 days a week at our Midtown Manhattan office. You'll learn the most by being in the room: trained directly, guided closely and working hands-on alongside the team every day. Starting salary range is between $75,000 to $90,000 plus incentive bonuses and a competitive benefits package, with plenty of room for upward mobility as we grow.