Operations Associate

Valerie Health; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare technology firm in San Francisco is seeking an Operations Associate to support data management and partner practices. The role emphasizes detailed work, process improvement, and collaboration across teams. Ideal candidates should hold a bachelor’s degree (or equivalent experience) and possess strong communication and problem-solving skills. This position offers a salary range of $60K-$80K annually plus equity and benefits.

Qualifications

• Experience with medical documents or data is preferred.
• Ability to perform detailed work with high accuracy.
• Eagerness to learn new approaches and improve skills.

Responsibilities

• Process and verify patient data accurately and timely.
• Flag discrepancies or system issues for investigation.
• Identify opportunities for efficiency improvements.
• Collaborate with teams to drive partner success.

Skills

Attention to detail

Communication skills

Problem-solving

Time management

Adaptability

Education

Bachelor’s degree or 2 years of relevant experience

Tools

Project management software

CRM systems

Job description

Join to apply for the Operations Associate role at Valerie Health

This range is provided by Valerie Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $80,000.00/yr

Additional compensation types

RSUs

About The Company

Valerie Health is reimagining how independent specialty practices operate by using AI to modernize patient and provider communication interfaces, provide better care, and drive operational efficiencies.

We’re led by founders with deep healthcare and tech experience: Pete Shalek, a repeat founder and operator with two health tech exits (including a $600M acquisition by Optum), and Nitin Joshi, who has helped bootstrap and scale several 0–1 and 1–100 businesses, including Uber Eats, Uber Health, Stripe Connect, and Bridge ($1.1B acquisition by Stripe).

We’re scaling rapidly, automating tens of thousands of tasks each week less than a year post-launch, and growing 50%+ month-over-month.

We’re backed by General Catalyst, Primary Ventures, BoxGroup, and leading angels, including the founders of One Medical and Oscar.

Join us to build the operational backbone for independent practices and shape the future of modern healthcare.

About The Role

Our Operations team is the backbone of our healthcare platform, ensuring seamless data flow between our technology and partner medical practices.

The Operations Associate focuses on verifying, entering and maintaining accurate patient and practice data in our platform. They also enhance our operational processes and implement initiatives to help our partners succeed. They collaborate across the company, ensuring efficiency, compliance, and continuous improvement.

For high-performing team members, this role acts as a springboard. Within 6–12 months, you could be leading process improvement initiatives, overseeing quality control, managing customer relationships, or supporting capacity and margin planning. We’re here to empower your growth – this position is a launching pad for future operations or start-up leaders who want to make a difference in healthcare.

What You’ll Do

• Support Partner Practices: Process and verify patient data from partner medical practices using our internal systems accurately and in a timely manner.
• Identify Discrepancies: Flag any data discrepancies or system issues to the Head of Operations for further review and investigation.
• Process Improvement: Identify opportunities that could drive efficiency for our team and our partners.
• Collaborate Cross-functionally: Be the voice of the customer and partner with Engineering and Product to drive partner success.

About You

Experience:

• A bachelor’s degree or 2 years of relevant experience.
• Experience with modern business software (e.g. project management tools, CRM).
• Experience with medical documents or data is preferred.

Attributes:

• Sweat the Small Stuff: Ability to perform detailed oriented work with a high level of accuracy and speed.
• Executional Drive: A focus on getting things done, moving quickly, and delivering for our partners.
• Growth Mindset: Eagerness to learn new approaches, seek feedback, and continually improve skill sets.
• Good Communicator: Clear in both written and verbal communication and able to collaborate across teams.
• Thrive in Ambiguity: Can work in the dynamic nature of a startup, seeing change as an opportunity.

Details

• The compensation range for this position is between $60,000-$80,000 annually + equity and benefits
• Must be able to work at least three days a week in our San Francisco office.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

Compensation Range: $60K - $80K

Seniorit y level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Health Care Provider, and General Business
• Industries: Hospitals and Health Care, Technology, Information and Media, and Health and Human Services

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