Operations Associate: Elevate Store Efficiency & Service

Ralph Lauren; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Ralph Lauren in New York is seeking a Customer Experience Associate to support store operations and deliver an exemplary service experience. You will assist with inventory prep, processing shipments, and coordinating engraving and gift services while upholding the brand’s elevated standards.

Strong team collaboration and communication are essential to success in this role. This role requires physical activity, standing for long periods, and the ability to lift up to 30 lbs.

Qualifications

• Enthusiasm to maintain Ralph Lauren’s elevated image and brand character
• Strong time management and ability to multi-task
• Excellent organizational and interpersonal skills
• Experience in store operations preferred

Responsibilities

• Provide support with inventory preparation and execution.
• Partner to assess store processes and procedures, ensuring efficiency.
• Maintain supplies for Office and Facilities needs and grooming products for associates.
• Coordinate with Accounts Payable to ensure invoices are approved promptly.
• Support loss prevention procedures to reduce shrink and protect assets.
• Coordinate engraving and embossing services.
• Ensure incoming/outgoing merchandise are processed per regulations and standards.
• Read and execute transfer documents, shipping documents, and inventory sheets.
• Manage replenishment of supplies as requested by management.
• Demonstrate passion and respect for the product.

Skills

Inventory management

Time management

Customer service

Communication skills

Team player

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren in New York is seeking a Customer Experience Associate to support store operations and deliver an exemplary service experience. You will assist with inventory prep, processing shipments, and coordinating engraving and gift services while upholding the brand’s elevated standards.

Strong team collaboration and communication are essential to success in this role. This role requires physical activity, standing for long periods, and the ability to lift up to 30 lbs.