FT Support Associate

Ralph Lauren; Mebane (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A global leader in lifestyle products is seeking an Operations Support Associate to ensure smooth day-to-day operations in retail stores. Responsibilities include processing deliveries, organizing inventory, and providing exceptional customer service. Candidates should have experience in a high-volume environment and effective communication skills. This position may be offered as full-time or part-time, with a flexible schedule to meet business needs.

Qualifications

• Back of house experience or similar industry experience preferred.
• Effective communication skills with customers and store personnel.
• Ability to maneuver around various areas of the store and lift up to 30 lbs.

Responsibilities

• Process freight and maintain stockroom and sales floor organization.
• Create memorable customer experiences through exceptional service.
• Maintain visual merchandising and store presentation standards.

Skills

Customer service

Inventory management

Communication

Flexibility

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

The Company's brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constituting one of the world’s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups and Celebration.

As an Operations Support Associate at Polo Ralph Lauren, you play a crucial role in ensuring the smooth day-to-day operations in our retail stores. Your responsibilities include receiving deliveries and processing merchandise per company guidelines, store recovery, and supporting the needs of the selling floor. Operation Support Associates maintain the organization and cleanliness of the stock room, assist sales floor personnel by completing stock checks and delivering merchandise, and support inventory levels on the sales floor and stock room per company guidelines. This role must be adaptable to the needs of the business as some areas of responsibility may not be necessary in all locations and the percentage of time spent in each area may vary location to location.

Operations Associates are the entry point for future Leadership roles within Ralph Lauren where individuals can begin to write their next great chapter.

This position may be offered as full-time or part-time, depending on candidate availability and business needs.

The Operations Support Associate is primarily a non-selling role; however, this can shift as business dictates.

Inventory Management & Operations

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
• Execute daily RFID inventory scans for accurate floor replenishment
• Manage "Ship to Home" orders and store-to-store transfers
• Complete ISOS replenishment activities and stock room resets
• Process retickets, create tags, and associate RFID tags
• Maintain organized stockroom and sales floor inventory levels using company guidelines

Customer Service & Sales Floor Support

• Create memorable customer experiences through exceptional service
• Support Brand Ambassadors with stock checks and merchandise delivery
• Greet and assist customers with their shopping needs when on sales floor
• Process sales transactions and follow company policies for returns, discounts, and customer data capture
• Maintain clean, welcoming sales floor and fitting rooms
• Balance operational tasks while prioritizing customer experience

Visual Merchandising & Store Standards

• Participate in visual merchandising of sales floor
• Maintain store presentation standards following company guidelines
• Provide feedback to Management on product and category opportunities

Professional Standards

• Foster a positive work environment aligned with RL values
• Collaborate effectively with team members
• Participate in training and company initiatives
• Support store operations in both front and back of house functions

Qualifications

• Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.