Operations Associate

Ralph Lauren; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Ralph Lauren in New York is seeking a Customer Experience Associate to support store operations and deliver an exemplary service experience. You will assist with inventory prep, processing shipments, and coordinating engraving and gift services while upholding the brand’s elevated standards.

Strong team collaboration and communication are essential to success in this role. This role requires physical activity, standing for long periods, and the ability to lift up to 30 lbs.

Qualifications

• Enthusiasm to maintain Ralph Lauren’s elevated image and brand character
• Strong time management and ability to multi-task
• Excellent organizational and interpersonal skills
• Experience in store operations preferred

Responsibilities

• Provide support with inventory preparation and execution.
• Partner to assess store processes and procedures, ensuring efficiency.
• Maintain supplies for Office and Facilities needs and grooming products for associates.
• Coordinate with Accounts Payable to ensure invoices are approved promptly.
• Support loss prevention procedures to reduce shrink and protect assets.
• Coordinate engraving and embossing services.
• Ensure incoming/outgoing merchandise are processed per regulations and standards.
• Read and execute transfer documents, shipping documents, and inventory sheets.
• Manage replenishment of supplies as requested by management.
• Demonstrate passion and respect for the product.

Skills

Inventory management

Time management

Customer service

Communication skills

Team player

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office, repairs, and operational administrative duties.

Responsibilities

• Provide support with inventory preparation and execution.
• Partner to assess store processes and procedures, ensuring maximum efficiency and effectiveness. Provide suggestions and solutions when appropriate.
• Maintain all supplies for Office and Facilities needs and Grooming products for associates.
• Work with Accounts Payable to make sure all invoices are approved correctly and promptly.
• Support new and existing loss prevention procedures to support shrink reduction and all asset protection procedures.
• Coordinate the engraving and embossing services.
• Ensure that incoming and outgoing merchandise are processed according to company regulations and standards.
• Demonstrate the ability to read and execute transfer documents, shipping documents, alteration documents, inventory count sheets, UPS documents, sales tickets, invoices etc.
• Responsible for the control and replenishment of supplies as requested by the General and Department Manager.
• Demonstrate a true passion and respect for the product.

Salary range: $18 - $28 hourly

Qualifications

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character
• Strong time management skills with the ability to multi-task and prioritize effectively
• Strong organizational skills
• Collaborative team player willing to partner with and support all departments
• Strong communication and interpersonal skills
• Relevant work experience preferred
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours