Operations Associate — Build a Tech-Driven Claims Platform

reserv; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO

Job summary

Reserv is an insurtech building AI-driven claims automation so processes are faster and more transparent. We are hiring for an operations-focused role that supports strategic initiatives, meeting coordination, and cross-functional execution across schedules and time zones.

You will engage with staff at all levels in a fast-paced environment, driving value through process improvements and timely deliverables while maintaining flexibility and a strong sense of urgency.

Qualifications

• CII qualification or equivalent experience preferred.
• Experience in fast-paced operations at a tech company.
• 3–4 years in an operations role at a fast-paced tech company.
• Delivering on time-sensitive tasks.
• Experience using internal tools and streamlining processes.
• Proven ability to enhance cross-functional efficiency.
• Ability to execute independently in a changing environment.
• Strong prioritisation skills with adaptability to changing needs.
• Self-starter who identifies areas for improvement and drives solutions.
• Cross-functional teamwork and strong communication.

Responsibilities

• Attend and prepare for meetings, circulate the actionable items from these meetings and ensure that the to-dos are completed in a timely manner
• High level of involvement and visibility on strategic projects while working on/assisting with business planning efforts, account reviews, and many more high impact initiatives across the company
• Organising and coordinating all meetings in accordance with all schedules and timezones
• Able to interact with staff at all levels, in a fast-paced environment, remaining flexible, positive, proactive, and efficient
• Take initiative to add value in areas of the business that you are interested in and passionate about
• Review and assist with process documenting
• Review and assist with ensuring SLAs are met both externally and internally

Skills

CII qualification

Fast-paced ops

3-4 years exp.

Time-sensitive tasks

Internal tools

Process improvement

Independent work

Cross-functional collab

Communication skills

Job description

Reserv is an insurtech building AI-driven claims automation so processes are faster and more transparent. We are hiring for an operations-focused role that supports strategic initiatives, meeting coordination, and cross-functional execution across schedules and time zones.

You will engage with staff at all levels in a fast-paced environment, driving value through process improvements and timely deliverables while maintaining flexibility and a strong sense of urgency.