Operations Associate - 174879 - 175347 - 175547

ZP Group; Raleigh (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Sick leave

Holidays

Job summary

Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area to join a life insurance and annuity solutions provider. The role sits on-site 3 days a week from 9am–6pm and involves managing client communications about claims and services.

You will resolve requests, explain contract benefits, process service actions, and provide portal assistance. Requirements include a Bachelor's or Associate's degree, call-center multitasking ability, basic Microsoft Office skills, and

Qualifications

• Bachelor's or Associate's degree required.
• Ability to pass call center simulation ( multitasking, listening, computer use ).
• Intermediate Microsoft Office skills.
• Experience working in customer service.

Responsibilities

• Manage all communication with clients about claims and services via phone, email, chat, and text.
• Provide quick, effective solutions to clients ensuring all requests are fully resolved.
• Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
• Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
• Provide technical support to clients navigating portal access.

Skills

Call center simulation

MS Office

Customer service

Education

Bachelor's or Associate's Degree

Job description

Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. The Operations Associate will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm.

Responsibilities of the Operations Associate

• Manage all communication with clients about claims and services via phone, email, chat, and text.
• Provide quick, effective solutions to clients ensuring all requests are fully resolved.
• Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
• Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
• Provide technical support to clients navigating portal access.

Requirements for the Operations Associate

• Bachelor's or Associates Degree Required
• Ability to pass call center simulation (multitasking, listening, computer use)
• Intermediate Microsoft Office skills
• Experience working in customer service

Compensation for the Operations Associate

• $20-23 Hourly Pay
• Comprehensive benefits: Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays

Keywords: Customer Service, Customer Service Representative, Customer Support, Client Support, Operations, Hybrid, Raleigh, Durham, NC

#LI-MM7

#HYBRID

This position opens for applications on 10/02/2026. Applications for this job will be accepted for at least 30 days from the posting date.