Operations Associate - 172665

Zachary Piper Solutions; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Vision, Dental

PTO

Paid Holiday and Sick Leave

Job summary

Piper Companies in Durham, North Carolina is seeking an Operations Associate to support the operations team and help maintain operational excellence. This full-time onsite role has a hybrid schedule, working in-office Tuesday, Wednesday, and Thursday from 9am to 6pm.

The ideal candidate has a Bachelor's degree with 0-2 years of experience, strong Microsoft Office skills, and the ability to pass a call center simulation test. Comprehensive benefits are included along with competitive hourly pay.

Qualifications

• Bachelor's degree required.
• 0-2 years of relevant experience through work or internship.
• Intermediate computer skills with experience in the Microsoft Office suite.

Responsibilities

• Provide personalized support to clients across multiple communication channels ensuring a positive and seamless customer service.
• Manage and complete policy service requests while maintaining accuracy, compliance, and attention to detail.
• Educate clients on insurance products, contract benefits, and online account resources to increase client engagement and satisfaction.
• Communicate with cross-functional teams to solve problems, drive client retention, and support continuous service improvements.

Skills

Customer service

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is hiring an Operations Associate for a modern technology driven life insurance and annuity company providing retirement and reinsurance services located in Durham, North Carolina. The Operations Associate will work closely with and support the operations team and help to maintain operational excellence. The Operations Associate position is a full‑time onsite position with a hybrid schedule working in-office Tuesday, Wednesday, Thursday from 9am - 6pm in Durham, North Carolina.

Responsibilities of the Operations Associate:

• Provide personalized support to clients across multiple communication channels ensuring a positive and seamless customer service.
• Manage and complete policy service requests while maintaining accuracy, compliance, and attention to deal.
• Education of clients on insurance products, contract benefits, and online account resources to increase client engagement and satisfaction.
• Communication with cross-functional teams to solve problems, drive client retention, and support continuous service improvements.

Requirements of the Operations Associate:

• Bachelors degree
• 0- 2 years of relevant experience through work or internship.
• Possession of intermediate computer skills with experience in the Microsoft Office suite
• Ability to pass a call center simulation test

Compensation for the Operations Associate:

• $20/hr - $23/hr dependent upon experience.
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

Keywords: entry level, operations associate, operations, customer service, call center, Microsoft office, http, aspida, insurance, annuity, hybrid,

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This job opens for applications on 8/21/26. Applications for this job will be accepted for at least 30 days from the posting date.