Operations Associate - 172665

ZP Group; Durham (NC); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Paid holidays

Sick leave

Job summary

Piper Companies in Durham, NC is hiring an Operations Associate to support the operations team and maintain service excellence in a technology-driven life insurance and annuities environment. The role is full-time with a hybrid in-office schedule Tue-Thu 9am-6pm, offering comprehensive benefits including health, vision, dental, PTO, and holidays.

Ideal candidates have a bachelor's degree and 0–2 years of experience, with strong MS Office skills and the ability to pass a call center simulation

Qualifications

• Bachelor's degree required.
• 0-2 years of relevant experience.
• Intermediate Microsoft Office skills.
• Ability to pass a call center simulation test.

Responsibilities

• Provide personalized client support across multiple channels.
• Process policy service requests with accuracy and compliance.
• Educate clients on insurance products, benefits, and online resources.
• Collaborate with cross-functional teams to drive improvements and retention.

Skills

Customer service

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is hiring an Operations Associate for a modern technology driven life insurance and annuity company providing retirement and reinsurance services located in Durham, North Carolina. The Operations Associate will work closely with and support the operations team and help to maintain operational excellence. The Operations Associate position is a full‑time onsite position with a hybrid schedule working in-office Tuesday, Wednesday, Thursday from 9am - 6pm in Durham, North Carolina.

Responsibilities of the Operations Associate:

• Provide personalized support to clients across multiple communication channels ensuring a positive and seamless customer service.
• Manage and complete policy service requests while maintaining accuracy, compliance, and attention to deal.
• Education of clients on insurance products, contract benefits, and online account resources to increase client engagement and satisfaction.
• Communication with cross-functional teams to solve problems, drive client retention, and support continuous service improvements.

Requirements of the Operations Associate:

• Bachelors degree
• 0- 2 years of relevant experience through work or internship.
• Possession of intermediate computer skills with experience in the Microsoft Office suite
• Ability to pass a call center simulation test

Compensation for the Operations Associate:

• $20/hr - $23/hr dependent upon experience.
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

Keywords: entry level, operations associate, operations, customer service, call center, Microsoft office, http, aspida, insurance, annuity, hybrid,

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This job opens for applications on 8/21/26. Applications for this job will be accepted for at least 30 days from the posting date.