Operations Associate - 174230 - 174711 - 175234

ZP Group; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid time off

Job summary

Piper Companies in Durham, NC is seeking an Operations Associate with strong customer service and organizational skills. This hybrid role requires presence on Tuesday, Wednesday, and Thursday.

You will handle insurance policies and annuity contracts, maintain client records, and prepare reports to support operations. The ideal candidate has a Bachelor's degree, excellent organizational abilities, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree required.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office Suite.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide exceptional customer service to clients and stakeholders.
• Process and manage insurance policies and annuity contracts.
• Ensure accuracy and completeness of documentation.
• Assist with policy renewals, endorsements, and cancellations.
• Maintain and update client records in the database.
• Prepare reports and analyze data to support operational decisions.

Skills

Customer service

Organization

Time management

Communication

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Piper Companies is seeking an Operations Associate with strong experience in customer service and organizational skills. The ideal Operations Associate will be hybrid 3 days a week (Tuesday, Wednesday, Thursday) in Durham, NC.

Responsibilities for the Operations Associate include:

• Provide exceptional customer service to clients and stakeholders.
• Process and manage insurance policies and annuity contracts.
• Ensure accuracy and completeness of documentation.
• Assist with policy renewals, endorsements, and cancellations.
• Maintain and update client records in the database.
• Prepare reports and analyze data to support operational decisions.

Qualifications for the Operations Associate include:

• Bachelor's degree
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Compensation for the Operations Associate include:

• Hourly rate: $20 - $23hr
• Comprehensive benefit package; Medical, Dental, Vision, 401k match plus PTO, Sick leave as required by law, and Paid Holidays

Keywords: Customer service, customer, service, insurance, annuity, annuities, accuracy, operations associate, operations associates, organization, time management, problem-solving, problem solving, problem solvers, communication, personable, insurance operations, policy management, insurance claims, annuity claims, documentation, compliance, support, supporting, customer centric, centric

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This job opens for applications on 10/2/2026. Applications for this job will be accepted for at least 30 days from the posting date.