Operations Associate - 171948

ZP Group; Durham (NC); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

PTO

Sick leave (legal)

Job summary

Piper Companies is seeking an Operations Associate with strong customer service experience and excellent organizational abilities. This role follows a hybrid schedule, working onsite in Durham, NC three days per week (Tuesday, Wednesday, Thursday).

The position requires a Bachelor’s degree, solid organizational skills, and proficiency in Microsoft Office. You will handle insurance policy administration, support renewals, and maintain client data while generating reports for operations decisions.

Qualifications

• Bachelor’s degree required.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Analytical and problem-solving abilities.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Deliver outstanding customer service to clients and internal stakeholders.
• Handle processing and administration of insurance policies and annuity contracts.
• Verify accuracy and completeness of documentation.
• Support policy renewals, endorsements, cancellations, and related tasks.
• Maintain, organize, and update client information within the database.
• Compile reports and evaluate data to assist in operational decision-making.

Skills

Customer service

Organizational skills

Time management

Communication skills

Analytical thinking

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Piper Companies is seeking an Operations Associate with strong customer service experience and excellent organizational abilities. This role follows a hybrid schedule, working onsite in Durham, NC three days per week (Tuesday, Wednesday, Thursday).

Responsibilities for the Operations Associate include:

• Deliver outstanding customer service to clients and internal stakeholders.
• Handle the processing and administration of insurance policies and annuity contracts.
• Verify accuracy and completeness of all required documentation.
• Support policy renewals, endorsements, cancellations, and related tasks.
• Maintain, organize, and update client information within the database.
• Compile reports and evaluate data to assist in operational decision‑making.

Qualifications for the Operations Associate include:

• Bachelor’s degree
• Strong organizational and time‑management capabilities
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Solid analytical and problem‑solving skills
• Excellent verbal and written communication skills, with strong interpersonal abilities

Compensation for the Operations Associate includes:

• Hourly rate: $23/hr
• Comprehensive benefits package: Medical, Dental, Vision, 401(k) match, PTO, legally required sick leave, and paid holidays

Keywords:

Customer service, customer, service, insurance, annuity, annuities, accuracy, operations associate, operations associates, organization, time management, problem‑solving, problem solving, problem solvers, communication, personable, insurance operations, policy management, insurance claims, annuity claims, documentation, compliance, support, supporting, customer centric, centric

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